Sales Development Representative (US)

parcelLab, the leading Operations Experience platform, is growing internationally, and fast! We're looking for the best talent from across the world to help us bring people and brands closer together.

We are looking for a full-time Sales Development Representative (SDR) to join our Sales Team based out of the Northeast of the US.

You'll be responsible for the creation of new qualified sales opportunities. You will identify and reach out to key people within the target companies, build rapport with potential customers, share relevant insights into our product with them to awake interest and qualify these opportunities before handing them to the respective Sales Director to support them further. You will conduct outreach through e-mail, on the phone or via social media sites, such as LinkedIn.

What you can expect:

• Promotion and marketing of parcelLab's solutions to our target customers through persistent and timely e-mails, cold calls and targeted outreach messages on social media
• Meet or exceed monthly meeting and new opportunity targets
• Do in-depth discovery and provide relevant information to the Sales team to ensure a successful first meeting
• Research and evaluate additional leads/prospects through web research
• Nurture prospects to ensure parcelLab are top of mind at all times
• Work together with the Sales Directors to grow a specific sales region or specific verticals
• Support the Sales Directors to drive the acquisition of new accounts in the region
• Represent parcelLab at marketing events
• Track all your outreach and correspondence in Salesforce

What you need to succeed:

• 1-2+ years experience in a business development or sales-related role
• Strong listening skills, with the ability to develop rapport, influence others and maintain relationships
• Proven track record demonstrating strong articulation of a product's selling points via phone, e-mail or social media
• Demonstrated ability to explain complex and technical issues clearly
• Excellent analytical and value selling skills
• Prior experience of using Salesforce or a similar CRM tool
• Well-organised and excellent time-management skills
• Positive attitude and demonstrated ability to deal with rejection
• Self-motivated, persistent and able to work independently
• Legally authorized to work in the United States
• Excellent oral and written communication skills in English

Nice-to-haves:

• Completed Bachelor's degree
• Strong technical aptitude
• Knowledge of the retail sector
• Experience working in ecommerce / marketing technology
• Prior experience working in a startup environment

Perks & Benefits:

• Plenty of room for your own ideas.space to try, fail and learn!
• As a digital first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you
• Keep growing with our online language courses, company training program, professional development budgets and access to LinkedIn Learning
• Make use of our home office set-up budget to get kitted out (a spacious desk, comfy chair, some houseplants and more)
• Stay grounded with our free weekly yoga and meditation classes
• Medical, vision and dental insurance and a 401k with employer matching
• Flexible working arrangements and generous PTO allowances
• Be part of a motivated, diverse and international team, which consists not only of colleagues, but future friends

About parcelLab
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 500+ brands worldwide, including IKEA, Bose, Puma, Farfetch and Nespresso.

With offices in Munich, London, Paris and New York, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

• Monitor over three million shipments per day
• Now actively managing operations experiences in 153 countries across the globe
• Send around seven million pro-active, personalized, event-driven emails
• Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
• Creating over 30 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

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Equal Opportunities*
parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.
Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

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Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people very day.*

Job Type: Full-time

Work Location: Multiple Locations