Sales Associate/Customer Service

Dogtopia Lake Oswego

Be a part of our well-known, established team at Dogtopia Lake Oswego! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 1 part-time and 1 full-time hire. Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!

What we offer: Let’s look at what Dogtopia does for you.

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales.

Now that we have the fun out of the way, let’s get into the what you can offer us.

Day to Day Duties

• Selling daycare memberships and packages
• Leading tours of our facility
• Booking Meet & Greet appointments on the phone
• Making phone calls to leads

• Following-up with Pet Parents and Dogs via phone and text
• Posting to Instagram and Facebook
• Using computer software including MS Office, iOS and more
• Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms

• Cleaning
• Managing a POS system

• Greeting EVERYONE that walks into Dogtopia!
• Understanding Dogtopia’s Noble Cause

• Understanding our Dogtopia-isms

The Rules by which we, as DOGTOPIANS live by are:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory management of cleaning, dog and 1st aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Customer Service & Presentation

• Maintains a neat and organized Front Desk team and area at all times.
• A self-starting individual with VERY STRONG organizational skills

• Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Answering Phones, emails and questions from Pet Parents
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

Qualifications:

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills, along with customer tolerant
• Ability to make/take phone calls while still assisting lobby
• Must be comfortable with upselling

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application Question(s):

• What makes you an excellent candidate for this position at Dogtopia?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Preferred)
• Customer Service & Office: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No