Runner, Housekeeping

Who we are:
We love what we do and what we do is important! We believe that everyone should leave feeling better -- this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest.

Your mission:
Should you decide to accept it.

Leaping tall buildings in a single bound not required but it couldn't hurt.

The Housekeeping Linen Attendant will play an important role for placing soiled linen in hampers, separating specialty linen and reject linen bags within the hotel as directed. The Linen Attendant will be responsible for performing all phases of Linen Receiving & Paperwork, Linen Distribution & the Stocking of Closets, Linen Inventories, maintaining Linen Chutes, & Outgoing Shipments.

The Nitty-Gritty:
What exactly you will be doing.

This role will work closely with Assistant Housekeeper/Assistant Executive Housekeeper/

JOB SUMMARY

As a Housekeeping Runner you will be responsible for assisting housekeeping staff with inventorying and stocking all housekeeping items as well as responding to housekeeping requests. Responsible for the timely response to quest requests and delivery of housekeeping items.

• Greet guests immediately with friendly/sincere acknowledgment. Providing excellent customer service to guests, including information about resort services, activities and local attractions.
• Assuring that all items delivered to the guest rooms are clean and in working order. Check store rooms for availability of cribs, high chairs, pack & play and bed rails and ensure they are in safe condition
• Reports maintenance deficiencies in order to maintain room in compliance with resort standards. Replenishes supplies as needed.
• Assists co-workers as requested and work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs.
• Read and recognize room numbers, communicate effectively with guests and team members verbally or in written form; learn, follow and enforce standards for cleanliness as they apply to all aspects of room.
• Deliver items in a timely fashion.
• Maintenance, organization, and cleanliness of storage areas.
• All laundered items brought down for cleaning (duvets, blankets, shower curtains, robes etc.)
• Maintain accurate inventory and par levels and notify management of items needing to be order.
• Pick up supplies and receivers from loading dock/warehouse.
• Conduct weekly and monthly inventories.

Qualifications

A team-first attitude

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Effective verbal and written communication skills. Able to adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, public etc. Ability to communicate well with guests in English.
• Strong attention to details; enjoyment of cleaning having a strong sense of responsibility, reliability and honesty. Teamwork and collaboration.
• Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals. Can tolerate environmental factors such as humidity, cold/heat, dust and noise. Ability to push and/or pull equipment weighing up to 50 lbs. with or without reasonable accommodation.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Housekeeping/Resort/hotel hospitality environment.

QUALIFICATIONS:
Required:

• At least 6 months of Housekeeping or similar experience.
• High school diploma or an equivalent.
• Working knowledge of Housekeeping Department including safety and OSHA regulatory guidelines.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Excellent customer service skills.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 18 years of age.

Preferred:

• Previous linen experience.
• Previous experience in a large, luxury resort setting.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:

• Work is performed in the housekeeping office and throughout the resort.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate.
• Constant contact with executives, department management, applicants, employees and guests.
• Prolonged sitting or standing and mobility.
• Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
• Strong eye/hand coordination.
• Use of standard office equipment.
• Basic math.
• Ability to push and/or pull item up to 5 lbs.
• Ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place.

• Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have:

• Read English in order to comprehend documentation regarding chemicals and safety precautions.
• Use the equipment associated with the position, including but not limited to power tools, hand tools, buffing machine, extractor, wet vac, vacuum cleaner, telephones and pager.
• Effectively and efficiently move around work area.
• Learn the specific functions of preventative maintenance procedures.
• Must possess a basic knowledge of all phases of repairs and have the ability to work with tools.
• Must be physically fit and able to lift heavy loads the skills necessary of position can typically acquire through a minimum of two years mechanical repair experience in the hotel industry, engineering/maintenance or related fie

Recommended nice-to-have

• 6 months- 1 year of Utility Housekeeping work.
• 1-2 year experience in mechanical repair within the hotel industry

Valuable Traits

• Proactive
• 50% logical / 50% creative
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "good attitude."
• Enjoy process improvement
• Evoke inspiration in those around you and encourage them to create their best work.
• Results oriented
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated
• Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Type: Full-time