RN Health Plan Education Coordinator

This position can be based out of any of our regional offices in New York State (i.e. Buffalo, Rochester, Syracuse, Rome, Albany) and supports a Hybrid work model.

The RN Education Coordinator provides interactive, hands-on and online training to new and existing staff; implements, coordinates, and assists with the evaluation of the education program and curriculum for managed care.

Performance Responsibilities and Standards:

• Collaborates with subject matter experts to develop training curriculum, educational programs and modules, selecting appropriate delivery method and delivers content.
• Collaborates with health plan leaders and other essential personnel to conduct needs analyses, resolve issues, identify and close performance gaps, and facilitate change.
• Teach in an organized and structured manner utilizing adult learning principles and collaboration skills, recognizing when training techniques are not effective and adapt teaching style to meet learner’s needs.
• Train on technical and non-technical business requirements, processes and service-oriented responsibilities.
• Develop/update instructional material for instructor led and online training and education courses
• Develop a system and process to objectively measure care management competencies and monitor the quality of the training delivery.
• Coordinates the new hire’s training experience.
• Collaborate with department leaders to ensure the new hires are proficient.
• Implements additional teachings and experiences for the new hire as indicated by health plan leaders to ensure new hire competency success.
• Participates and assists in planning for system upgrades/updates and assists in the development of training for end users.
• Fosters an organizational climate reflecting high professional and ethical standards.
• Ensures accountability of staff for maintaining accepted standards of care.
• Oversees implementation of plans to meet stated objectives and timelines for department
• Participate in special projects and performs other duties as required.

Professional competencies, skills and abilities:

• Must have knowledge of teaching and training techniques.
• Knowledge of curriculum development for adult learners and proficiency in adult education and electronic/computerized training processes preferred.
• Must be able to present the subject matter effectively.
• Ability to work with many cross functional teams.
• Ability to work and communicate in a challenging environment.
• Knowledgeable about community resources available to assist populations and staff with managing populations in the community and long-term care settings.
• Demonstrated willingness to seek resources and expand knowledge
• Possess independent learning skills and employ various learning methodologies including self-study, mentoring, classroom, and group education
• Maintains knowledge of instructional technologies by attending workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Proficiency in the use of Microsoft Office , Internet, and various software programs for communication, and various audio-visual equipment and software programs.
• Working knowledge of EMR systems.
• Strong oral presentation and written communication skills
• Strong organizational, prioritizing and delegation skills required as well as strong interpersonal and relationship skills required.
• Knowledge of HIPAA and state regulations for managed care.

Requirements:

• Bachelor’s degree in nursing, master’s degree preferred and at least 3 years of experience in managed care or a related area with prior experience in training or education.
• Ability to work proactively and independently

Physical Requirements:

• Speech, visual, and hearing ability sufficient to express and comprehend written and verbal communication
• Frequent sitting, standing, walking & driving
• Pushing, pulling, reaching, kneeling
• Ability to lift and move objects up to 40 pounds

Compensation & Benefits:

Competitive Salary with:

• 401K with generous Employer match
• Medical, Dental, Vision plans
• Tuition Reimbursement and Loan Repayment Assistance
• Exceptional work/life balance - no rotating shifts
• On-Site Employee Fitness Center and Gym Membership
• Partially funded HSA
• Paid Time Off and Extended Sick Leave
• Short/Long term Disability
• Employee Assistance Program (EAP)
• Much More!

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About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health, at our brand new headquarters featuring state-of-the-art technology and an on-site employee gym. We are looking for exceptional people to join our team.

A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen