Revenue Analyst

DESCRIPTION

The Revenue Analyst will assist in maximizing room revenue, profit, and market share for multiple resort properties by analyzing revenue data and daily management of pricing strategies. The team member will report directly to the Revenue Manager and support with driving analysis, compiling reports and developing models to support better decisions across the business. The primary functions of this role will include, but are not limited to:

• Partner with Revenue Manager, property GMs, Marketing and other revenue generating department heads to implement proactive revenue generating strategies.
• Support yield efforts via analysis and reporting to ensure that all segments and distribution channels are mined for revenue opportunities based on budget, forecast, pace and market demand for each property
• Work with Revenue Manager to ensure all strategies are aligned through Annual Budget/Business Plan.
• Manage and assist with data entry operations of internal and external distribution channels including OTAs, wholesalers, and negotiated segments.
• Ensure proactive and accurate maintenance and management of all systems (PMS, channel manager, payment processor, etc.)
• Execute reporting functions of competitive set, price positioning, seasonality and mix.
• Implement programs to drive growth for direct booking initiatives
• Use all yield management tools available to maximize efforts
• Manage property participation and production through relevant internet sites and other distribution channels
• Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
• Ensure ongoing reservation sales training is being conducted with property Front Office and Call Center staff.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Travel required occasionally.

OTHER RESPONSIBILITIES

Develops strong relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.

Focuses on revenue-producing activities and maximizes time.

Exhibits a positive and involved team attitude to all resort departments and maintains open communications with all co-workers for the best overall performance of GPR resorts.

COMPETENCIES

STRATEGIC SKILLS

Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages technology to optimize efficiency. Independent and fearless decision maker.

OPERATING SKILLS

Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Owns processes and results.

COURAGE

Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand backed by analytics when needed. Identify and works toward the best-case scenario. Takes mitigated risks in order to grow and develop. Not afraid of failure.

ENERGY AND DRIVE

Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.

PERSONAL AND INTERPERSONAL SKILLS

Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.

REQUIREMENTS

Working knowledge of transient, group, and catering customer segments.

Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.

Understands both brand strategies and cultures.

Knowledge of revenue management techniques.

ABILITIES

Must be extremely confidential and able to manage sensitive and confidential situations tactfully.

Intermediate level Excel skills with the ability to manipulate and analyze data

Possess the ability to work under pressure and have the ability to complete multiple tasks simultaneously. Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training

Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, economics basics and variances

Sitting 85%; Walking 5%; Standing 5%; Bending, kneeling, lifting, climbing 5%

Travel – 10-20% travel to resort properties may be required.

EDUCATION/FORMAL TRAINING

High School Diploma or equivalent

EXPERIENCE

1-3 years of hotel experience required

MATERIAL/EQUIPMENT USED

Operate calculator, telephone, facsimile, computer and copier.

ENVIRONMENT

Prolonged sitting throughout entire shift at computerized workstation in office environment.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. (May be required to perform other duties as assigned)

In Office position with flexible work from home opportunity based on management discretion.