Retail Sales Associate

Wren Kitchens, the UK's number 1 kitchen retailer, is expanding into the USA! Wren is aprivately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of over $900m.
What's great about working for us?

• A fantastic team environment with great facilities
• Uncapped earning potential

• Excellent in-role training and development
• Fantastic career advancement opportunities
• High-quality IT equipment and software
• Paid vacation allowance
• 401(k) plan
• Health, vision and dental coverage
• Generous employee discount

ABOUT THE ROLE

• Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation

• Working with Installation Managers to ensure service standards of Installers and installations are maintained

• Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service

• Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service

• Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes

• Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom

• Listen and capture customer requirements to ensure the design meets or exceeds customer expectations

• Generate inspirational designs from customer requirements using our purpose-built 3D CAD software

• Confirm all details with customers before delivery and gain their sign off using our customer charters & contracts to ensure errors are minimised

• Explain key documents to customers so they are clear on what they are receiving as part of their purchase
• Present multiple approved finance and payment methods

ABOUT YOU

Over the next few years, we’ll be opening showrooms all across the North east, before expanding across the rest of the United States. Our showrooms are the best in the business, but ultimately, Wren is defined by its people.

Who are we looking for?

• Experience in a customer service or sales role is preferable but not essential
• You can work 40 hours a week including weekends and evenings
• You’re customer-focused and prepared to work in a fast-paced, ever-growing environment
• You'll have the ability to work in a large sales team and achieve key performance metrics
• You'll be results-driven and have experience hitting or exceeding targets

Job Types: Full-time, Contract

Pay: Up to $108,440.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location