Retail Sales Associate FT/PT
- Full-Time
- Danville, CA
- The UPS Store #0318
- Posted 3 years ago – Accepting applications
Job Description
JOB DESCRIPTION
Job Title: Customer Service Associate Level I, II & III (looking for both full-time & part-time)
The Retail Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
BENEFITS
Mandatory Requirements F/T & P/T (18yrs & over):Certified Notary Public is a must. If you are not currently a Notary Public, you must become certified within 3 months (No exceptions. *Notary classes provided and paid for by the company.)
Store hours: Mon - Fri 8:00 am - 6:30 pm Sat 10:00 am - 4:00 pm Sun 11:00 am - 4:00 pm
RESPONSIBILITIES
Posted January 04, 2021
Employment Type Full-Time/Part-Time
Compensation $15-$20 DOE
Company The UPS Store
Location 696 San Ramon Valley Blvd
Danville, CA 94526
US
Apply to this Job
Job Title: Customer Service Associate Level I, II & III (looking for both full-time & part-time)
The Retail Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to all customers telephone inquiries
- Provides excellent phone etiquette and good communication skills when responding to phone customers
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- Other responsibilities include: cleaning, office tasks (faxing, laminating, scanning) packaging & shipping, ringing up sales, shipping for customers, sorting mail & receiving incoming packages, stocking inventory
- High school diploma or GED required
- Strong computer skills
- Outstanding phone skills
- Strong verbal and written communication skills
- Prompt, reliable, and responsible
- Able to lift 50+ pounds
BENEFITS
- Excellent Advancement Opportunities
- Eligibility for Bonus & Incentive Plans
- Employee perks/discounts (subject to limitations)
- Comprehensive Training to become certified Livescan & Notary Public
- Great Location and collaborative work environment
Mandatory Requirements F/T & P/T (18yrs & over):Certified Notary Public is a must. If you are not currently a Notary Public, you must become certified within 3 months (No exceptions. *Notary classes provided and paid for by the company.)
Store hours: Mon - Fri 8:00 am - 6:30 pm Sat 10:00 am - 4:00 pm Sun 11:00 am - 4:00 pm
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross sell and up sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Uniforms Provided
- Performance Bonus
- Formal On-the-Job Training Program
- Paid Training
- Web-Based Training to improve business acumen and skills
Posted January 04, 2021
Employment Type Full-Time/Part-Time
Compensation $15-$20 DOE
Company The UPS Store
Location 696 San Ramon Valley Blvd
Danville, CA 94526
US