Retail Representative (Weekend Shifts)

ABOUT AMERICAN DREAM

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail and dining, comprising more than 3 million square feet in East Rutherford, New Jersey, just minutes away from New York City. American Dream is home to leading attractions that includes DreamWorks Water Park, Nickelodeon Universe, Big SNOW, Angry Birds Not So Mini Golf Club, The Rink, Out of This World Blacklight Mini Golf, and a curated collection of premier dining and retail stores, including flagship locations for H&M, Uniqlo and PRIMARK as well as Lululemon, Sephora, Aritzia, Zara and IT’SUGAR, the world’s first “candy department store.” For more information on American Dream, visit www.americandream.com or follow us on Instagram@americandream.

ABOUT THE ROLE

The main purpose of the Retail Ambassador is:

• To provide exceptional guest service to all guests at American Dream

WHAT YOU CAN EXPECT

• Provide exceptional guest service by greeting and conversing with guests and determining their needs
• Greet guests courteously, uncovering their needs and giving polite parting remarks
• Assist guests with product questions or general questions about American Dream and the local region
• Prepare and organize product for display and purchase
• Maintain specific product area as determined by supervisory team
• Communicate inventory levels to the manager and buyers on the specific product area
• Communicate with managers/buyers on sales of specific products
• Understand specific product area knowledge - features, other product options/benefits
• Restock displays as needed
• Organize and maintain specific product backstock
• Oversee safety and cleanliness of selling area
• Process and count out funds accurately and timely following established cash handling procedures
• Maintain knowledge of Loss Prevention procedures
• Utilizing suggestive selling techniques to increase sales
• Maintain knowledge of current sales, promotions, and discounts
• Recommend, select, and assist in locating merchandise based on guest's needs and questions
• Utilize POS system to ring up merchandise sales
• Collect proper payment per transaction; either by processing credit card, or collecting cash and determining correct change (if needed)
• Account for all transations; maintain an accurate cash count and balance the till at the end of each shift
• Perform other duties assigned

WHO YOU ARE

• Must be at least 16 years of age
• Outstanding guest service skills
• Previous retail experience preferred
• Previous cash handling experience preferred
• Previous guest service experience preferred
• Basic knowledge of computers preferred
• Ability to communicate clearly and effectively with guests
• Ability to communicate clearly and effectively with supervisory staff and buying office
• Basic math skills
• Point of Sale experience preferred
• Interpersonal skills - working alone and with a team

PHYSICAL REQUIREMENTS

• Strong verbal and written communication skills
• Stand/Move - frequently, 90% of the time
• Perform repetitive motion using scanning devices
• Stoop/Squat - periodically
• Kneel and Bend - periodically, 10% of the time
• Lift/Carrying up to 10 pounds

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.