Retail Branch Operations Analyst - Team Lead
- Full-Time
- Hoover, AL
- Regions
- Posted 2 years ago – Accepting applications
Job Description
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Retail Branch Operations Analyst identifies, measures, monitors and mitigates branch operational risk via data analytics. Analyzes branch processes and makes recommendations to maximize operational efficiency and quality, and ensure adherence to compliance standards, in partnership with various geography and support unit peers.
Primary Responsibilities
Conducts ongoing assessments of branch exposures, identified risks, and security procedures via robust reporting capabilities, evaluating their potential impact and reviewing the strengths and weakness of existing controls
Analyzes and interpret a broad range of data sources to identify anomalies, trends and opportunities for an assigned branch group, and then make appropriate recommendations for improved risk mitigation
Collaborates with branches and District leadership to resolve complex operational and service issues
Serves as liaison to various peer support units and business group partners, to offer process and research expertise with regard to branch processes
Works under limited supervision to analyze and solve complex operational, systems-related, and/or customer issues
Serves in a back-up capacity to Supervisor, with regard to schedule maintenance, holding meetings, communicating information to team, coaching other CMG analysts
May manage small projects requiring some coordination and/or contribute to task forces or project teams
Provides guidance to CMG team as needed
Assists in development of departmental processes and procedures
Establishes and maintains quality and performance standards
Determines the effectiveness of new process and recommending improvements
May assist interviewing candidates for open CMG positions
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
High School Diploma or GED
Seven (7) years of branch operational experience
Preferences
Two (2) years leading/managing a team
Skills and Competencies
Ability to multi-task; able to prioritize and work accurately, flexibly and efficiently under pressure
Able to work equally well on self-managed or team-oriented projects
Demonstrated ability to collaborate with multiple business groups across skillsets
Detailed and thorough
Excellent communication skills – must be able to translate complex issues to multiple levels in the organization
Excellent organization and time management skills
Fully proficient in Microsoft Office (Word, Excel and Power Point)
Knowledgeable of branch processes, policies, and procedures
Proactive and adaptable
Problem solving and investigative skills
Strong organizational, analytical and problem-solving skills
Position Type Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Riverchase North
Location: Hoover, Alabama
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Apply to this Job
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Retail Branch Operations Analyst identifies, measures, monitors and mitigates branch operational risk via data analytics. Analyzes branch processes and makes recommendations to maximize operational efficiency and quality, and ensure adherence to compliance standards, in partnership with various geography and support unit peers.
Primary Responsibilities
Conducts ongoing assessments of branch exposures, identified risks, and security procedures via robust reporting capabilities, evaluating their potential impact and reviewing the strengths and weakness of existing controls
Analyzes and interpret a broad range of data sources to identify anomalies, trends and opportunities for an assigned branch group, and then make appropriate recommendations for improved risk mitigation
Collaborates with branches and District leadership to resolve complex operational and service issues
Serves as liaison to various peer support units and business group partners, to offer process and research expertise with regard to branch processes
Works under limited supervision to analyze and solve complex operational, systems-related, and/or customer issues
Serves in a back-up capacity to Supervisor, with regard to schedule maintenance, holding meetings, communicating information to team, coaching other CMG analysts
May manage small projects requiring some coordination and/or contribute to task forces or project teams
Provides guidance to CMG team as needed
Assists in development of departmental processes and procedures
Establishes and maintains quality and performance standards
Determines the effectiveness of new process and recommending improvements
May assist interviewing candidates for open CMG positions
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
High School Diploma or GED
Seven (7) years of branch operational experience
Preferences
Two (2) years leading/managing a team
Skills and Competencies
Ability to multi-task; able to prioritize and work accurately, flexibly and efficiently under pressure
Able to work equally well on self-managed or team-oriented projects
Demonstrated ability to collaborate with multiple business groups across skillsets
Detailed and thorough
Excellent communication skills – must be able to translate complex issues to multiple levels in the organization
Excellent organization and time management skills
Fully proficient in Microsoft Office (Word, Excel and Power Point)
Knowledgeable of branch processes, policies, and procedures
Proactive and adaptable
Problem solving and investigative skills
Strong organizational, analytical and problem-solving skills
Position Type Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Riverchase North
Location: Hoover, Alabama
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans