Restaurant Staff

The General Manager (GM) position is responsible for the successful operations of a single store, with accountability for:

• Ensuring Workability, Intensity & Intensity.
• Upholding high Operations standards and being the best.
• Achieving store financial targets.
• Being a Team Builder & Trusted Leader: Managing and directing the work of store associates.
• Recruiting and hiring store associates.
• Training, coaching, developing and disciplining store associates.
• Providing for the safety and security of guests and associates.
• Building an emotional connection with Guests through Food, Service & Ambiance.
• Responding to guest and associate complaints and consulting with other company resources as necessary.
• Ensuring the delivery of exceptional guest experiences.
• Promoting brand awareness.
• Community Outreach.

The Assistant Manager (AM) is responsible for the successful day-to-day performance of the store under the guidance of the General Manager, with accountability for:

• Ensuring Workability, Intensity & Integrity.
• Training store associates on FOH and BOH duties and on food and work safety.
• Delivering exceptional guest experience.
• Achieving store financial targets.
• Performing FOH and BOH duties as required.
• Performing all GM responsibilities in the absence of the GM.

The Shift Leader is responsible for providing quality service to guests and assuming responsibility for store operations when the General Manager and Assistant Manager are not available. This position has accountability for:

• Ensuring Workability, Intensity & Integrity.
• Greeting guests, serving food, and handling payment.
• Training Counter Help.
• Assisting the General Manager in administrative activities.

The Counter Help is responsible for providing quality service to guests, with accountability for:

• Ensuring Workability, Intensity & Integrity.
• Performing Front of House (FOH) responsibilities as directed by Lead Counter Help.
• Greeting guests, serving food, and handling payment at the cash register.
• Maintaining the cleanliness and appearance of the store.
• Essential functions: The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities.
• Reliable and dependable attendance is required.

The Cook is responsible for preparing all dishes according to company recipes and standards, with accountability for:

• Ensuring Workability, Intensity & Integrity.
• Preparing all dishes to meet company standards for flavor, color, and aroma.
• Guiding Kitchen Help and assisting with their training.
• Performing all Back of House (BOH) responsibilities.