Resource Manager

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you’ll be doing.

In this role, you’ll focus on the growth and development of the Professional Services organization. You will act as a liaison among the Professional Services organization Delivery Leaders as it relates to resourcing across all work. You’ll also work directly with Talent Acquisition and HR to facilitate appropriate staffing across the department based on aggregate understanding of project requirements. You will ensure that project resourcing is managed in order to assure timely delivery and must communicate to appropriate Project Managers resourcing issues that may impact scheduled deadlines. You will enforce company processes by utilizing and requesting that all Project Managers use proper procedures when requesting resources.

• Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals.
• Assesses current resourcing requirements/plans to establish gaps or improvements for future resourcing needs.
• Run weekly resource meeting and facilitate resourcing issues / conflict resolution with Professional Services and appropriate department heads.
• Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.
• Monitor day-to-day project activities and resourcing, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues.
• Receive, analyze, and report on weekly utilization reports to Professional Services Management team.
• Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.
• Identify potential resourcing or process issues and present to Professional Services Management team with resolutions to such issues where applicable; Recommend process improvements for Resource Management.
• Attend weekly resource calls and manage collaboration process with other departments or practices to share resources on an as needed basis.

Where you’ll be working:

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for.

You’ll need to have…

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant work experience.
• Knowledge of Professional Services.
• Willingness to travel.

Even better if you have one or more of the following…

• A degree.
• Resource Management Certified Professional (RMCP).
• Project staffing with suppliers.
• Human capital management.
• A strong analytical focus.
• Detail-oriented.
• Excellent communication and presentation skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).