Resource Manager
- Full-Time
- Chicago, IL
- Point B
- Posted 1 year ago – Accepting applications
Job Description
Firmwide Operations at Point B delivers internal and external results through leadership, process, people, and technology while supporting employees in delivering their best for our customers. Our operations team includes roles focused on People & Culture, Executive Talent, Risk & Legal, Finance, Travel & Events, Communications & Change Management, IT & Facilities, and Marketing. Working across these disciplines we create the foundation from which Point Bers discover and grow their careers. What makes Point B different? An employee-ownership model that gives you a voice in directing your career and building our company. Diverse leadership opportunities to expand your skills, along with the support needed to deliver great results. A unique culture that recognizes the importance of flexibility and collaboration.
Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.
The Resource Management Manager is a highly effective, outcome-driven professional who is used to working in a fast-paced, complex environment. The Resource Manager is responsible for managing supply and demand effectively by determining the best staffing solution for each engagement - balancing client interests, associate needs and Point B priorities. This role will contribute to the utilization health and growth of our industries, solutions and geographies; support professional development for associates; and inform workforce planning to ensure we have the right people with the right skills available at the right time. WHAT YOU’LL GET TO DO: Partner with Industry, Solutions or Management Consulting leadership to monitor and manage demand growth and supply health Partner with Recruiting and Business Partner Operations to forecast and manage hiring plans and business partner strategies Oversee day to day staffing operations to balance the needs of the associate, client, and business, make best use of our resources, and find the right fit for our client engagements Develop and continually improve resource management processes, team, and tools Develop and manage supply and demand resource management operations Oversee day to day resource management operations across assigned industries, management consulting or solutions Monitor and report supply or demand health Work with leadership to establish priorities and resolve prioritization conflicts Develop a strong understanding of the assigned industry demand and/or management consulting or solutions resources Build relationships with leadership to become a trusted advisor to achieve business objectives and manage conflict resolution Provide input to talent acquisition and talent management strategy for assigned areas Work on resource management initiatives that may include: processes, tools, and reporting capabilities to support staffing, utilization management and resource forecasting WHAT WE OFFER: The opportunity to affect the learning approach for our firm's future The chance to impact the journey of our employees’ growth and development An environment that encourages you to identify new opportunities and the support to make it happen The opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their work WHAT WE EXPECT YOU’VE ALREADY DONE: Solid understanding of the consulting business Demonstrated ability to think strategically and deliver results Excellent judgment, and the ability to ask the right questions to assess a situation and make decisions quickly Strong critical thinking and problem-solving skills, including the ability to identify the relevant business factors and prioritize them accordingly Communicates skillfully across a broad range of organizational levels, situations, and vehicles to drive goals and messages Strong conflict resolution, negotiation, and influencing skills Strong proficiency with core professional competencies, especially: attention to detail, responsiveness, follow through and agility Demonstrated ability to generate respect and trust from Point B employees Exceptional customer relationship skills and the ability to effectively work with Point B leadership. Ability to communicate effectively, offering and receiving feedback regularly B.A. or B.S. degree required. 5+ years of business experience external to Point B 5+ yrs consulting and professional services experience 2+ yrs of managing and developing people Previous recruiting experience preferred Previous account management experience preferred Excellent interpersonal and presentation skills Previous experience working with Salesforce or other CRM system preferred THE KIND OF PEOPLE WE LOOK FOR: Innate problem solvers who want to grow in a flexible, collaborative, hands-on culture Talented, agile individuals with a growth mindset who are excited to help build a growing firm Ability to work from home Ability to work non-standard work hours when necessary YOUR OFFICE HOME BASE: Any Point B Office Location
#LI-PB #EL INTRIGUED TO LEARN MORE? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ABOUT POINT B Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change. What makes Point B Different? Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients Employee Ownership – Giving you a voice in directing your career and building our firm Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor
We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability.
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Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.
The Resource Management Manager is a highly effective, outcome-driven professional who is used to working in a fast-paced, complex environment. The Resource Manager is responsible for managing supply and demand effectively by determining the best staffing solution for each engagement - balancing client interests, associate needs and Point B priorities. This role will contribute to the utilization health and growth of our industries, solutions and geographies; support professional development for associates; and inform workforce planning to ensure we have the right people with the right skills available at the right time. WHAT YOU’LL GET TO DO: Partner with Industry, Solutions or Management Consulting leadership to monitor and manage demand growth and supply health Partner with Recruiting and Business Partner Operations to forecast and manage hiring plans and business partner strategies Oversee day to day staffing operations to balance the needs of the associate, client, and business, make best use of our resources, and find the right fit for our client engagements Develop and continually improve resource management processes, team, and tools Develop and manage supply and demand resource management operations Oversee day to day resource management operations across assigned industries, management consulting or solutions Monitor and report supply or demand health Work with leadership to establish priorities and resolve prioritization conflicts Develop a strong understanding of the assigned industry demand and/or management consulting or solutions resources Build relationships with leadership to become a trusted advisor to achieve business objectives and manage conflict resolution Provide input to talent acquisition and talent management strategy for assigned areas Work on resource management initiatives that may include: processes, tools, and reporting capabilities to support staffing, utilization management and resource forecasting WHAT WE OFFER: The opportunity to affect the learning approach for our firm's future The chance to impact the journey of our employees’ growth and development An environment that encourages you to identify new opportunities and the support to make it happen The opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their work WHAT WE EXPECT YOU’VE ALREADY DONE: Solid understanding of the consulting business Demonstrated ability to think strategically and deliver results Excellent judgment, and the ability to ask the right questions to assess a situation and make decisions quickly Strong critical thinking and problem-solving skills, including the ability to identify the relevant business factors and prioritize them accordingly Communicates skillfully across a broad range of organizational levels, situations, and vehicles to drive goals and messages Strong conflict resolution, negotiation, and influencing skills Strong proficiency with core professional competencies, especially: attention to detail, responsiveness, follow through and agility Demonstrated ability to generate respect and trust from Point B employees Exceptional customer relationship skills and the ability to effectively work with Point B leadership. Ability to communicate effectively, offering and receiving feedback regularly B.A. or B.S. degree required. 5+ years of business experience external to Point B 5+ yrs consulting and professional services experience 2+ yrs of managing and developing people Previous recruiting experience preferred Previous account management experience preferred Excellent interpersonal and presentation skills Previous experience working with Salesforce or other CRM system preferred THE KIND OF PEOPLE WE LOOK FOR: Innate problem solvers who want to grow in a flexible, collaborative, hands-on culture Talented, agile individuals with a growth mindset who are excited to help build a growing firm Ability to work from home Ability to work non-standard work hours when necessary YOUR OFFICE HOME BASE: Any Point B Office Location
#LI-PB #EL INTRIGUED TO LEARN MORE? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ABOUT POINT B Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change. What makes Point B Different? Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients Employee Ownership – Giving you a voice in directing your career and building our firm Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor
We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability.