Residential Coordinator (12am-8am Shift, M-F) DV QPID

Title: Residential Coordinator (12am-8am shift, M-F)
Department: Artemis House
Reports to: Assistant Director of Operations
FLSA Status: Non- Exempt
Rate of Pay: $15.14 per hour

Summary of Position:

The Residential Coordinator provides essential 24-hour awake coverage and supervision of the domestic violence (DV) shelter QPID (Quarantine, Protection, Isolation, Decompression) site. The Residential Coordinator is the lead person on shift acting as the first point of contact for client needs and support who are located at the DV QPID site. This position is responsible for crisis intervention, working with the security guards and hotel staff on site, ensuring the safe and efficient operation of the staff office space and maintaining a positive living environment within the site. The Residential Coordinator will ensure the safety of shelter residents and the property of Shelter House while on present at the DV QPID site. This position is expected to remain in place through December 2021, but may be shorter or longer depending on needs and funding. This position currently works in a confidential location in Region III of Fairfax County. Fairfax County identifies the Region III area as the communities of: McLean, Oakton, Tysons, Reston, and Herndon.

Duties and Responsibilities:

• Ensure the safe functioning of the shelter and maintain a safe environment for clients.

• Monitor all calls and inquiries while maintaining confidentiality at all times.

• Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments

• Update the daily log by documenting all interactions with clients and any other significant events in the shelter

• Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress

• Accompany clients to court and various other appointments to support client goals

• Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day

• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice

• Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.

• Maintain the dignity and confidentiality of all clients during service delivery

• Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies and safety management

• Conduct assessments and intakes for clients in imminent danger seeking a safe haven.

• Assist with administration of medication delivery and security

• Participate in staff meetings and staff trainings as directed by supervisor

• Ensure compliance with all agency policies and best practices

• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, Etc.)

• Exemplify the Shelter House core values; Collaboration, Accountability, Respect and Empowerment

• Other Duties as assigned

Qualifications:
Required:

• A high school diploma or GED

• 2+ years of experience in human services

• Ability to build strong working relationships with clients and team members

• Strong verbal and written communication skills

• Willingness to work evenings and weekends when needed

Preferred:

• A bachelor’s in human services/ related field

• Experience working in programs serving victims of domestic violence

• Experience working in a residential environment

• Current CPR/ First aid certification

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods

• Ability to lift items weighing 10-20 pounds

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer

Job Type: Full-time