Residential Aide

Residential AideQueens Drop Center, 100-30 Atlantic Ave, Jamaica, New York, United States of America Req #952

Thursday, July 8, 2021

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.


But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

The Residential Aide will assist in ensuring effective service delivery at the Queens Drop in Center. The Residential Aide will provide staff support in the drop-in center, and maintain program stability by providing support, assistance, and monitoring of the premises. The Residential Aide will be expected to engage with individuals experiencing homelessness as well as with Drop-In and Outreach staff.

This position’s shift is the evening shift.

ESSENTIAL DUTIES

• Monitor the drop-in area and provide resources to clients and maintain a welcoming, safe, stable environment for clients
• Make hourly rounds within and outside the facility to ensure safety and security
• Incident management: Report and document incidents, crisis interventions, communicate with on-call management team
• Record keeping including documentation of daily attendance, shift report, visitors, writing progress notes
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Circulate among residents, visitors, or employees to preserve order and protect property
• Complete intakes, and property searches as needed, distribute mail
• Accept and log all food deliveries and serve meals to clients. Willingness to complete food safety course
• Screen residents and visitors and packages to prevent passage of prohibited articles into residence
• Use company vehicle to transport clients to and from appointments in the community and as directed by program management
• Provide relief support for 311 operations
• Facilitate onsite laundry and shower resources for clients
• Perform other related duties as assigned

MINIMUM QUALIFICATIONS

• Two to four years of related experience
• Proficiency with Microsoft Office Suite
• High School Diploma or General Education Degree (GED), Associates degree preferred
• CPR and First Aid certifications a plus
• Valid driver’s license with driving record that is in good standing
• Maintaining a good driving record (as defined by the organization) is a condition of employment
• Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus

EOE/M/F/Vet/Disabled

Other details

• Pay Type

  Hourly