Resident Service Coordinator

Job Description

SITE: San Francisco, CA 94102 - An affordable rental housing senior community in San Francisco, CA

DIVISION: Resident Services

SUPERVISION: Reports to Quality Assurance Supervisor and Regional Service Coordinator Manager

SCHEDULE: Full time

COMPENSATION: $28 - 30/hr. DOE

REQUIRED BILINGUAL CHINESE CANTONESE

The Resident Service Coordinator will provide service coordination, assessment, case management, advocacy and linkages to seniors and adult residents with disabilities living in an affordable housing community. The Resident Service Coordinator will establish linkages with agencies and service providers in the community who serve seniors and people with disabilities.

RESPONSIBILITIES

• Provide intake, assessment and referral services for seniors and adults with disabilities;
• Provide ongoing case management for those individuals who need this service in order to link with and utilize existing community resources;
• Establish and maintain linkages with service providers in the community;
• Provide or coordinate educational sessions for residents about the resources available to them within the broader community;
• Monitor the ongoing services that are delivered to residents by community providers to assure that they are appropriate and that the resident is progressing;
• Develop and implement individual service plans for each resident who receives ongoing case management;
• Maintain accurate, timely and confidential documentation on all clients served;
• Organize monthly educational workshops and community events for residents;
• Assist residents to develop informal support networks with family, friends and other residents;
• Develop and maintain an onsite resource guide of service providers available to the residents;
• Serve as an advocate for residents to insure that they receiving all services for which they are eligible;
• Work collaboratively with the quality assurance staff to assure that program outcome measures are met;
• Provide monthly input e.g., statistics, number of clients served, center activities/classes to the Quality Assurance Supervisor, for timely completion of written reports.
• Attend monthly quality assurance team meetings to ensure that program outcome measures are met;

OTHER SKILLS AND QUALIFICATIONS

• This position requires BA/BS in gerontology, social work, or equivalent social service experience with a minimum of three to five years of experience in social service delivery preferably with a focus on senior citizens and people with disabilities or an MSW.
• Excellent oral and written communication skills.
• Working knowledge of Federal, State, and local laws and requirements related to elderly and disabled programs, as well as non-governmental networks related to geriatric services, e.g. homemakers, Meals-on-Wheels, disability counseling, and local Agencies on Aging.
• Understanding of the physical, mental, and social changes associated with elderly and disabled populations, including cognitive impairments, medication/substance abuse, fraud/violent crime awareness and self-protection, and dealing with death and loss.
• Demonstrated working knowledge of supportive services for senior citizens and adults with disabilities available in the local community.
• Demonstrated ability to advocate, organize, problem-solve, and obtain results for seniors;
• Computer literacy Microsoft Office and case-management software.
• Ability to work flexible hours, including occasional evening or weekend work, as the position may require. * Excellent oral and written communication skills.
• Completion of 36 related classroom or seminar training hours prior to hire or within the first twelve months as Services Coordinator.
• The candidate should be capable of clearing a national criminal background check, and has at least five years of acceptable work history.

If team works remote due to COVID-19 all duties continue the same.

Required education:

· Bachelor's

Required experience:

· Social Services: 3 years

Required language Skills:

· Chinese Cantonese

Job Type: Full Time

Pay: $28.00 - $30.00 per hour

COVID-19 considerations:
All COVID -19 precautions in place and provision of PPE. Working remote as required.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All COVID -19 precautions in place and provision of PPE, regularly sanitized

Application Question(s):

• Do you have at least 3 years experience working in the social work field?

Education:

• Bachelor's (Required)

Language:

• Cantonese (Required)

Work Location: One location