Remote Reservation Agent

Position SummaryResponsible for fielding all reservation calls for CWCR Hotel while working remotely from home. Will take care of all reservation needs for any incoming reservation requests.
Essential Functions

• Must possess excellent interpersonal and communication skills to deal with all guests and employees in a friendly and helpful manner.
• Create, manipulate, and book all incoming reservation requests.
• Computer skills are critical. Must have the ability to learn and interpret data from home office setting.
• Answer inbound telephone calls in professional and timely manner.
• Return any missed calls and/or voicemails within a prompt timeframe.
• Create new guest reservations for lodging.
• Stay up to date with the latest packages, promotions and player offers available to CWCR guests.
• Answer general information questions about CWCR.
• Must be able to manage multiple software tools at once. We use a PMS to book reservation, and a CRM to field reservations calls.

Position QualificationsCompetency StatementsCustomer Orientated- Ability to take care of the customers’ needs while following company procedures. Detail Oriented- Ability to pay attention to the minute details of a project or task. Multitask- Ability to complete multiple tasks at one time. Communication Skills- Ability to communicate effectively with others verbally and in writing. Problem Solving – Ability to find a solution for or deal proactively with work-related problems. Decision Making - Ability to think critically and make decisions within the parameters of company policy.
EducationHigh School Diploma or GED
ExperienceOne year experience in call center or call center equivalent. One year hospitality experience required.
Computer SkillsMicrosoft Office intermediate level including Word, Excel, and Outlook. Must be able to type 25 words per minute.