Relocation Consultant I

POSITION SUMMARY

• Supports the relocating employees of assigned clients by coordinating authorized services; Serves as single point of contact for service suppliers to assure a high level of service; May administer a variety of move types such as and not limited to renters, lump sum, expense files, marketing only, non-home sale, negotiated benefits, limited benefits, destination only or marketing and destination, interns/temporary assignees or candidates; May also serve as single point of contact for transferee;.
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers service excellence in accordance with operational service goals.

• Delivers services in accordance with Cartus and client policies and procedures,.

• Reviews and coordinates client's benefit package per client policy with relocating employees.

• Manages caseload volume according to model which includes variety of services and complexity authorized by the client.

• Contacts the relocating employee to review policy for services authorized.

• Performs "needs assessment" for each relocating employee to assist with rental search, pre-marketing, household goods, lease cancellation, expense management, temporary housing or home purchase assistance.

• Coordinates marketing assistance through utilization of the Cartus Broker Network of agents for both home sellers and home buyers who are relocating.

• Coordinates the transferring employee's rental search with a Cartus preferred/Client directed supplier and/or broker in the geographical areas needed.

• Prepares estimated budgets for each relocating employee if applicable in client service agreement.

• Coordinate travel arrangements for relocating employee.

• Follows up with suppliers assigned for updates on rental search, home purchase and household goods move and other duties as assigned.

• Manages and ensures weekly compliance with CAD reports, position and follow up on customer surveys, and enter survey request dates timely.

• Assures data integrity by entering appropriate data into system and understands ramifications to other departments if data is missing.

POSITION REQUIREMENTS AND QUALIFICATIONS

• High School Diploma or GED required.

• 2 – 5 years of experience providing administrative assistance to work teams and Management required.

• Ability to read and interpret documents such as email requests and instructions, client policy, procedure manuals and process diagrams.

• Excellent verbal and written communication skills.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Proven ability to carry out instructions furnished in written, oral, or diagram form.

• Excellent problem solving and customer service skills.

• Strong organizational and time management skills.

• Ability to multi-task and provide proactive follow-up to ensure timely problem resolution.

• Intermediate knowledge of MS Word, Excel, Outlook, Internet and Windows based industry software.

• Experience with Cartus systems, i.e. Atlas, and HEXa plus.

• Keyboarding skills by touch.

• Ability to work in a fast-paced environment with the ability to prioritize tasks and proactively drive the customer experience to ensure service excellence.

• Provide timely responses to Consultants, Management, Clients and Customers.

• Ability to consistently maintain company-required service goals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Customer Service

• Interpersonal Skills

• Oral Communication

• Written Communication

• Teamwork

• Decision Making/Identify and escalate appropriately

• Planning/Organizing

• Quality

• Adapts to Change

• Dependability

• Attention to Detail
  

Cartus, a subsidiary of Realogy Holdings Corp, is committed to providing equal employment opportunity (“EEO”) and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity or gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability, protected veteran status or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws Realogy will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.

Employment Type

Company

About Us

Realogy Holdings Corp. (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, Sotheby's International Realty®. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

• Forbes 2020 Best Employers for Diversity.
• Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
• Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
• First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

Cartus is the trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more than 4 million moves and a diverse client base.

EEO Statement