Regional Operations Supervisor, Field Service - Remote

Regional Operations Supervisor, Field Service - Remote

Hi there! Have you noticed that the restaurant industry is changing?

We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously.

As a leading provider of restaurant technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team. If you’ve excelled at every job you’ve held but always thought something was missing, please, read on.

What We’re Looking For

• A.A.S. in Electronics Technology, Computer Science, or Business required (Bachelor’s degree preferred), or military equivalent
• Customer Service mindset as the foundation and motivation for all decision making
• At least 5 years of related experience
• Extensive experience and ability to interface with Customers, Management and Corporate personnel at all levels

Why We Need You

• Provide guidance and assistance to customers and field service personnel
• Coach and manage the performance of your team of direct reports
• Establish procedures, methods, and workflow
• Prepare reports and/or maintain performance data
• Monitor and control all schedule changes, vacations, and sick time used including attendance and punctuality
• Respond timely to customer complaints or inquiries
• Provide training and/or ensure training requirements are met
• Maintain training records for your team
• Assist field engineers with logistics and other administrative issues
• Assume manager responsibilities when required
• Work in a team environment while participating as a team member focused on continuous improvement and total customer satisfaction.
  

Who We Are

PAR invented the FIRST point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. PAR’s solutions are used to serve tens of millions of guests every day in over 120 countries. Our mission is to build the number one restaurant technology company in the world and we’re off to great start. We believe our customers want technology that is open and fast that enables their ability to innovate.

We’re looking for people who are hungry to go beyond the idea of ‘just a job’. PAR’s not for everyone though: We work hard, and we really reward success. We push ourselves and each other to be better every day. We’re ferocious in battle but gentle in spirit. We’re hands-on people. We keep our room clean and make our bed because details matter. We believe it is better to be fast than big, and that being both is best. We believe diversity creates strong systems and communities. We experiment. Sometimes we break things, but we learn quickly. We’re honest and our intentions are good. And we always offer the last slice of dessert to our guests. We’ve got each other’s and our customers’ backs no matter what.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

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