Referrals Coordinator

Overview: LifeLong Medical Care is looking for a Referrals Coordinator at our West Berkeley Family Practice in Berkeley. The Referrals Coordinator is part of a patient-centered care team. Responsibilities include providing specialty referrals, follow-up, data entry and tracking.
This is a part time, 20 hrs/wk, benefit eligible position.
Must be bilingual Spanish.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 20 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an Equal Opportunity Employer.
BenefitsWe offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.Responsibilities:

• Receives referral requests from providers, processed and communicates with providers as needed to clarify.
• Requests urgent appointments as needed.
• Verifies current insurance information.
• Contacts HMO’s, PPO’s, Medi-Cal/Medicare or other special funding sources to obtain authorizations to ensure reimbursement of services.
• Follows up on all referrals and maintains accurate tracking in Epic and i2i.
• Coordinates efforts with Health Information Technician to make sure medical report information is received and placed in the chart.
• Performs other duties as assigned by the Supervisor.

Qualifications:

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
• Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills.
• Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements

• High school diploma or GED and successful completion of an accredited Medical Assistant Program.
• Three years of administrative experience in a medical or human services setting.
• Knowledge of medical terminology and insurance.
• Experience with electronic health records.
• Proficient in Microsoft office Word, Excel, Outlook and Internet and ability to type 50 wpm.
• Bilingual Spanish.

Job Preferences

• College degree in related field.
• Community or Public Health experience.
• Epic experience.
• Bilingual Spanish/English.