Receptionist

We are looking for enthusiastic and energetic individual to be the face of our agency. As a Receptionist you will be the representative of our agency’s first impressions on our guests and visitors. It is your foremost responsibility to compassionately greet all incoming guests, visitors and employees, help them with directions or any appropriate information. You will be professionally answering phone calls in a polite tone and re-directing calls to respective departments. Also as the receptionist, you will perform various front desk duties including filing, handling and re-directing mail, external communications, and assisting administratively the licensing department.

• Manages customer walk-ins.
• Manages telephone calls to the department’s main office number.
• Accepts and distribute mail.
• Conducts data entry, forms and file preparation, and completes light processing of licensing documents.
• Maintains office supplies and notification boards.
• Other duties as assigned.

Knowledge of:

• Arizona Management System
• Office etiquette in a professional work environment.
• Policy and procedure manuals that guide acceptable workplace behaviors.
• Use of equipment to complete business methods.
• De-escalation techniques and managing difficult people.
• Methods and capabilities to effectively follow verbal and written direction.
• Complete effective small team collaboration.

Translating knowledge injects into employee high performance outcomes:

• Complete professional communications and workplace behaviors to promote effective outcomes.
• Operate computer software and systems to include off the shelf standard business solutions software and department specific legacy systems.
• Follow written and verbal direction, plus leverage key controlling literature, when completing workplace assignments or engaging in workplace behaviors; seek clarification if unsure on expectations.
• Use conductive reasoning skills to apply laws, rules and regulations, department licensing process information and tools, and guidance from technical specialist in the field to guide customer actions, administer the liquor license application process, and solve associate problems.
• Complete typing and data entry (standard and 10 key) task work with outcomes.
• Apply time management skills to effectively meet deadlines.
• Apply task prioritization skills to adapt to changing priorities.
• Be self-motivated; that is, able to work with little to no supervision.
• Work in a team environment.

Ability to:

• Plan, analyze, coordinate activities and establish priorities.
• Execute operating procedures.
• Techniques of work management.
• Resolve technical problems.
• Communicate effectively.
• Establish and maintain effective working relationships.
• Meet deadlines and expectations.
• Deliver professional work outcomes.
• Leverage the use of written resources where applicable to direct successful business outcomes.
• Perform in a fast paced environment.
  

• Demonstrated work history in a comparable professional office environment coupled with longevity in assignments and either a college degree (or demonstration of a suitable alternative certificate or professional program).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

• If you have any questions please feel free to contact Luis Bustamante at Luis.Bustamante@azdoa.gov or at 602-542-6186 for assistance.