Receptionist

The receptionist is the first line of contact for a patient in the medical office. They serve as the liaison between the physician and the patients. Information is gathered from the patient and entered into the computer system to create and encounter record. Charging for services, ordering ancillary testing, upfront collections, referrals and pre-certification is only part of the job. Providing very good customer service is essential.

Registers patients by way of appropriate pathway, verifying patient information, explaining and obtaining necessary signatures, obtaining an ABN when needed.

Greets patient promptly upon arrival using appropriate scripting and always with a smile.

Communicates with the answering service.

Composes, types, and transcribes correspondence, forms, reports, presentation materials and other written communications.

Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate.

Obtains patient Referrals, Pre-authorizations and Pre-certifications.

Schedules/coordinates meetings, conferences, special events, appointments and travel arrangements.

Conducts Chart preparation for the next days patients.

Prepares pre-registration forms to mail out to new patients.

Files paperwork into the correct location of the record.

Enters appropriate ICD-9 code by way of correct pathway.

Charges for inpatient and outpatient services. Orders laboratory tests.

Conducts upfront collections and assists patients with account balances.

Follows through on MD orders by providing work excuses, obtains medical records.

Schedules ancillary/specialist appointments, faxes orders to ancillary departments, faxes records to specialist.

Conducts patient call backs; prepares the daily deposit; communicates supply needs to the office manager; acts as liaison between MD and drug reps; completes medical forms sheet; and maintains the referral log.

Minimum Education

High school graduate or equivalent.

Medical Terminology, ICD-9 coding, CPT-4 coding preferred.

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

ICD-9 and CPT coding desirable. Able to multi-task. Excellent telephone skills. Legible handwriting.

Required Skills

Requires full range of motion including the handling of patients and/or equipment, manual and finger dexterity and eye hand coordination. May require frequent bending, squatting, or kneeling. Requires corrected vision and hearing to normal range. Requires ability to work under stressful conditions and/or irregular hours. Potential for exposure to communicable diseases and/or body fluids.

Minimum Work Experience
Physician office experience preferred. At least 6 months of computer experience preferred.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran