Receptionist

Overview: This role is based within the Facilities team here at Mimecast and we are looking for an exceptional person with high end customer service skills.
Are you.

• Looking for the next cool problem to solve in a fast-paced, cutting edge technology environment?
• Interested in understanding the inner workings of how an office/facilities operates.
• Are you organized, efficient and motivated by improving processes?
• Looking to get your foot in the door and help grow your career in the world of facility management or event planning?

If this sounds like you, then please read on.
The ideal candidate must be a self-motivated, strong team player with a track record of exceptional client services. An engaging and warm personality is vital, as you will present the first point of contact to all new visitors to Mimecast. Successful candidates will thrive in a fast-paced, agile, but well-structured environment that is regularly reinventing itself.Responsibilities:

• Deliver a guest experience that encapsulates and mirrors the Mimecast culture.
• Own the front reception area and help to be the face of the organization.
• Handle all guest and employee interactions with the highest level of professionalism and hospitality.
• Accommodate special requests whenever possible and resolve all customer inquiries, issues or concerns with a high level of urgency and a positive nature.
• Notify hiring managers and recruiters of visitors, candidates, customer meetings and direct each guest to designated meeting aresa.
• Book conference rooms for customer meetings, client visits and interviews, often under last minute circumstances.
• Assist and/or lead preparation and organization of internal company events and maintain cleanliness of all conference rooms.
• Place food orders and order catering for our company break room, meetings and company events.
• Ensure effective and professional telephone communications by answering any incoming calls, taking messages and/or forwarding to the proper individual.
• Sort daily post/deliveries/couriers. Email employees if packages arrive in Reception.
• Assist with day-to-day facilities operations and liaise with building management.
• Administrative assistance across all departments within the organization when needed to ensure a smooth running office.

Qualifications:

• 2-5 years of customer service and/or administrative experience. Candidates from luxury hospitality, high-end retail, or other high-touch guest service roles are particularly encouraged to apply.
• Excellent interpersonal Communication skills, with a warm, welcoming and professional demeanor in all interactions.
• Outstanding organizational skills, accuracy and attention to detail plus strong multitasking skills, and ability to remain focused on job responsibilities when diestractions are present.
• Proficiency with Microsoft Office, Word, Excel and PowerPoint.
• Have excellent writing, analytical and problem-solving skills.
• Recognize that customer satisfaction is a principle measure of our business and our values.
• Expect to encounter change and take ownership of our job.

Reward

We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

Mimecast is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Mimecast is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, and to use our online system to apply for a position. Call us at (617) 393-7000 or send an email to krooney@mimecast.com to request reasonable accommodations.

Mimecast will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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