Real Estate Valuations Services, Chief Of Staff (Business Functional Manager 2)

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,600 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 263,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Chief Operating Office

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Role

The Real Estate Valuations Services (REVS) organization is seeking a highly qualified Chief of Staff, Business Functional Manager 2 to work closely with the REVS senior leadership team and directly support the Head of Real Estate Valuation Services. REVS is a 900 employee organization spanning multiple regions and is responsible for the oversight of real estate collateral in a $500 billion loan portfolio. This position will support the daily operations of the REVS function to ensure the organization, its leadership team and key stakeholders are compliant and on-track with all major initiatives and requirements including but not limited to control, compliance, regulatory, Operations, HR, and Finance.

The Chief of Staff, Business Functional Manager 2 will have an immediate impact on REVS productivity, streamlining strategic initiatives, overseeing program management, and communicating objectives between teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration. This leader will serve as liaison between staff, senior leader, and HR regarding REVS organization climate, employee well-being, project updates, proposals, and planning including collaborating closely with the Business Support/Execution and Human Resources teams on broader people initiatives including improvements in hiring, onboarding, employee engagement and team driven initiatives that continue to make REVS a great place to work.

This leader will oversee daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks from coordinating strategic meetings, REVS business communications, maintaining, planning and coordinating annual REVS meetings, and partnering on location strategy with the Business Support/Execution team. Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with the Head of REVS and peer senior leaders on special projects of strategic value to the REVS organization. Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of business communications.

Responsibilities include:

• Business Management and Communications: Oversee strategic business initiatives from development through successful execution under the guidance of the Head of REVS and in partnership with peer senior leaders across the organization. Lead business communications and continuous improvement in that area
• Innovation and Efficiency – Scope digital and artificial intelligence opportunities
• Issue Management and Audit/Financial Delivery: Assist and communicate with senior leaders, key stakeholders and business partners in decision-making, program management, and initiative implementation including REVS Control issue tracking and management, financial commitment delivery and issue management escalations
• Business Execution and Planning - Support and lead the development, design, and execution on improvements to the target operating model, including conducting gap analysis and developing strategic plans to mitigate those gaps
• Business Excellence - Improve current processes and coordinate organizational procedures for optimized efficiency and productivity

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks
  

• 
  10+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management
• 8+ years of management experience

Proven experience organizing and directing multiple projects and initiatives
Excellent communicator in written and verbal form
Extremely versatile; dedicated to efficient productivity
Experience planning and leading strategic initiatives
Master’s degree in Business Administration or similar field
Experience in the Credit, Mortgage or Real Estate fields
Experience with data analysis
Experience with budget management
Consulting experience with a focus on operations management
Proven success in a project coordination role
Nimble business mind with a focus on developing creative solutions