Quality Technician

POSITION SUMMARY

The Quality Technician will serve at the direction of the Quality Supervisor. Quality Technicians ensure that all company products meet internal and external quality standards before they go to market. This is accomplished by adopting a “patrol based” strategy of finding and preventing quality issues on the manufacturing shop floor.

RESPONSIBILITIES/EXPECTATIONS

• Take direction from the Quality Supervisor.
• Always exercise open line of communication with Plant Manager, Production Leads and Operators utilizing a “team first” approach.
• Discover errors and escalate situations to the Quality Supervisor and Production Leads when processes need to be halted until corrective measures are taken.
• Draft Corrective Action Requests as needed.
• Conduct line audits to ensure correct production documentation is being used
• Draft Quality Alerts perform training as needed.
• Review and report on major quality issues including shop floor problems during Town Hall meetings

• Monitor internal production/inspection processes and ensure manufacturing is performing routine inspections correctly in a timely manner.

• Be present during production line changeovers and verify product/process is correct.
• Spend 80% of time (on average) walking the shop floor and looking for potential errors
• Spend 20% of time (on average) logging data, generating supporting documentation of findings
• Present statistically relevant data and facts to communicate and escalate issues and risks.

COMPETENCIES

• Technical Skills- Continually assess own strengths and weaknesses; actively pursue training and development opportunities and latest technologies; Strive to continuously strengthen knowledge and skills. Shares expertise with others.
• Customer Service- Works closely with Customer Service providing internal documentation on process execution. Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills- Focuses on resolution versus issues; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. Continuously striving to find a better way.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meeting; Processes skills necessary to discuss emotional issues via telephone.
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; Able to document product results in technical reports.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts.
• Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance / Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Attention to detail is a must.
• Assist Engineering teams in developing or revising drawing requirements.

REQUIRED QUALIFICATIONS

Education: A minimum of a two-year technical degree, or equivalent work experience in a manufacturing setting.

Experience:

• Minimum 2 years professional experience in Manufacturing or Quality.
• SAP software experience is preferred.
• Competent in Microsoft Word/Excel/Power Point.

WORKING CONDITIONS

This position will be in a manufacturing environment. Applicants that have the flexibility to work 1st, 2nd, or 3rd shift is a significant plus.

PHYSICAL DEMANDS

Job requires significant walking with some office environment. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.