Quality Specialist

Essential functions:

• Work in collaboration with operations, service, support, and customer service to triage and escalate Amplitude installations and post market support.
• Drive accountability with cross-functional roles across a matrixed organization
• Daily complaint assessments and issue management to ensure customers receive exceptional service and support
• Act as the conduit for quality for key customer accounts
• Organize and provide visibility to work through dashboards, escalation and trending.
• Host regular meetings with stakeholders to inform, align, and develop actions.
• Uncover and resolve bottlenecks in processes impacting efficiency and internal and external customer experience
• Anticipate, creatively solve and proactively mitigate problems vs. simply reacting
• May be required to perform other related duties as required and/or assigned

Skills and Experience

• ~4 years in the life sciences, biotechnology, clinical diagnostics field
• Scientific/Technical advanced degree preferred
• Experience or interest in developing project management skillset
• Triage and issue escalation
• Agility and ability to manage multiple priorities
• Is curious, inquisitive, innovative, never satisfied with the status quo
• Proven ability to work independently and in a team
• Computer literacy, document, spreadsheet and presentation preparation
• Pro-active, helpful, ‘can-do’ attitude.
• Excellent communication skills in English
• Proven ability to effectively develop, communicate, and gain support cross functionally and with a wide range of stakeholders.
• Excellent understanding of regulations and standards such as; 21 CFR 820, ISO 13485, ISO 9001, or similar standards/regulations.
• Excellent judgment and creative problem-solving skills, excellent interpersonal skills, organizational skills, written and oral communication skills

Job Types: Full-time, Contract

Salary: $20.00 - $35.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Email Address ?

Education:

• Bachelor's (Preferred)

Experience:

• life sciences & clinical diagnostics field: 4 years (Preferred)
• 21 CFR 820, ISO 13485, ISO 9001: 4 years (Preferred)
• Quality management: 3 years (Preferred)