Quality Information Specialist

Quality Information Specialist

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Quality Information Specialist

Department: Neurology

Schedule: Full Time

POSITION SUMMARY:

The Comprehensive Stroke Center Quality Information Specialist delivers quality solutions to all members of the Comprehensive Stroke Team. They approach the Quality Role as an opportunity to apply their expertise with precision to advance patient outcomes and research.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Apply specialized knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records.
• Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold.
• Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner.
• Navigate new technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions.
• Contribute to team best practices, data dictionaries and abstraction guidelines; identifies process improvement opportunities to help streamline tasks and processes.
• Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies.
• Any or other additional responsibilities as assigned Required Qualifications:
• Exposure to EPIC EHR and IQVIA preferred.
• Intermediate proficiency with MS Office (Microsoft Excel), Word, Power Point, Red Cap, Microsoft Outlook, SharePoint.
• Follow up with recently discharged patients to review their plan of care and answer any questions, refer to MD as necessary.

EDUCATION:

• Bachelor's degree in health-related field preferred

EXPERIENCE:

• 1 year of community involvement or working in a clinical setting required
• Experience in clinical data abstraction preferred

KNOWLEDGE AND SKILLS:

• Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations
• Demonstrates high standards for accuracy and attention to detail
• Demonstrates technical savvy and strong desire to learn new systems and technology
• Thrives working independently and takes ownership of projects/patient records
• Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, team leads and others
• Demonstrates strong self-organizational and time management skills to concurrently manage multiple Quality Improvement projects, adjusting as needed to shifting timelines and priorities
• Adapts to changes in timelines, requirements, and project assignments
• Maintains a high degree of responsibility in keeping PHI secure and confidential

Req id: 17626