Quality Improvement Specialist

Meet Trillium Family Services:
We are guided by the simple yet crucial mission of building brighter futures with children and families.
Our vision is to create safe communities where children are healthy, and every family has the opportunity for success. Families get the support they need – when and where they need it. There is a focus on prevention and health; organizations and systems are connected in a synergistic sanctuary community that generates: Non –violence, Growth and Change, Democracy, Emotional intelligence, Social learning, Open communication, and Social Responsibility.
Our investment in the future of each child means that the next generation of Oregonians will have the skills to contribute meaningfully through employment, community service, and raising their own healthy families.
At TFS we believe that every child and family can have a brighter future, through the love we bring together we can make this possible. There is so much need for mental and emotional support at all levels of our communities.
To take a behind the scenes look our programs and complete the on-line application process please visit our website at www.trilliumfamily.org
Are you ready to help “Build a Brighter Future?”
Job Summary: Responsible for coordinating, monitoring, analyzing, and reporting on agency practices and performance as directed by the Sr. VP of Clinical Infrastructure in support of agency compliance, performance improvement, and quality initiatives. Provides support for Director of Quality Improvement and Director of Environment of Care. Scope of work varies and there are frequent deadlines. Essential duties of this position listed below.
DUTIES AND RESPONSIBILITIES:
Demonstrates Competency in the Following Areas:

Gather, compile, analyze, and interpret data to create reports, contracts, and internal needs

Participate in the assessment, design, development, and implementation of continuous quality improvement plans and projects, including collecting and analyzing data to identify issues, needs, trends and/or improvement opportunities

Collect and analyze key performance indicators including but not limited to CCO contract pay-for-performance metrics

Provide support and coordination of agency quality projects and initiatives as identified (i.e., Zero Suicide, Client and Family Satisfaction Surveys, flu shot campaign, etc.)

Develop and manage internal chart audit process for quality assurance of documentation practices and identification of areas of risk, including ongoing development of the business analytics process

Create reports and internal documentation to communicate quality activity findings to inform agency and program action plans

Manage agency translation projects and reimbursement

Act as MOTS coordinator for the agency, participating in meetings and ensuring that the agency is in compliance with state MOTS requirements

Assist with the tracking and documentation for Facilities of required inspections and assist with the monthly Environment of Care Report for the Safety Risk Management Meeting

Assist with the ACORN outcomes measure registration system and Prevention Services tracking. Provide support to users as needed

Maintain Family Handbooks materials with updates requested by program staff

Provide support and note taking for Quality Improvement related activities as needed (Family Advisory Council, Documentation Team, Quality Council, etc.)

Support the Clinical Applications team through coordination, written specs for forms and reports, business analytics, and participation in team meetings as appropriate

Complete all agency and departmental trainings required for the position.

Professional Requirements:

Demonstrated knowledge of the principles of confidentiality and the risks associated with the processing of personal health information

Self-motivated, detail-oriented, and organized

Effective time management skills and ability to multi-task

Intermediate to advanced knowledge of Microsoft Office applications, spreadsheet, and database/software concepts

Demonstrated ability to function as a team player as well as independently while successfully following instructions

Demonstrated ability to swiftly and accurately record, process and organize large volumes of detailed oral and written information, material, and assignments

Demonstrated strong communication skills; written and verbal communication with a variety of individuals at all levels inside and outside the organization

Demonstrated acceptance of a variety of lifestyles, behaviors, and cultures

Demonstrates a commitment to the following organizational priorities with regard to all persons:

A commitment to non-violence: Helping to build safety skills and a commitment to higher purpose.

A commitment to emotional intelligence: Helping to teach emotional management skills.

A commitment to social learning: Helping to build cognitive skills

A commitment to open communication: Helping to overcome barriers to healthy communication, learn conflict management, reduce acting out, enhance self-protective and self-correcting skills, teach health boundaries

A commitment to democracy: Helping to create civic skills of self-control, self-discipline, and administration of healthy authority.

Commitments to social responsibility: Helping to rebuild social connection skills, establish health attachment relationships; establish sense of fair play and justice.

A commitment to growth and change: Helping to work through loss and prepare for the future.

ADDITIONAL RESPONSIBILITES: Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: None
Education: Preference for candidates with college coursework in subjects related to Human Services or Administrative Clerical. Bachelor’s Degree preferred; HS Graduate required. Preference for candidates with college coursework in subjects related to Human Services, Informatics, or Public Health Administration.
Certificates, Licenses, Registrations: None required but preference will be given to candidates with applicable certifications in Quality or Informatics.
Experience: Minimum 2 years’ experience in a role that involves quality improvement. Preference for candidates with human services experience and/or experience in spreadsheet/data reporting and analysis.
Job Knowledge: Operates within established and accepted office procedures and practices. Makes decisions within established guidelines, organizational policy and procedure, federal, state, and local laws, rules and regulations for the requirements of this job description. Deals with highly sensitive and confidential client information.
Skills: Computer skills including, word processing, spreadsheets, and data collation and analysis; solid experience working in and reporting from data in an electronic health record system, strong organizational ability; customer service skills including written, verbal and phone; team player with ability to work independently and complete projects with moderate/minimal supervision
Physical Demands: For physical demands of position, including vision, hearing, repetitive motion, and environment, please contact the HR department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.
Application Details: Consideration of applicants will begin as soon as 08/07/2021 and may close without notice.
INTERNAL APPLICANTS ARE ENCOURAGED TO SUBMIT* A COVER LETTER AND RESUME TO THE HR DEPARTMENT FOR *CONSIDERATION.
If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department.
Trillium Family Services is a drug free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support a culturally linguistically diverse governance, leadership and workforce.

Job Type: Full-time