Public Safety Call Taker

Scope of Work

Primarily responsible for answering telephone calls from citizens. Routes calls for service for law enforcement, fire suppression and ambulance services.

Essential Job Duties

Essential Job DutiesAnswers the phone and assists citizens with requests for emergency and non-emergency service for police, fire, sheriff and emergency medical service.
Directs citizen Inquiries and non-emergency calls to the appropriate agency or organization.

• Requests and disseminates information via the telephone.
• Obtains computer Information and disseminates to law enforcement officials and investigators.
• Enters related Information into the system.
• Performs related duties as assigned.
• Physical and Environmental Conditions
• Ability to sit, stand and move inside a building. Employee sits at a terminal and listens to a communications headset to answer the telephone. Must be able to communicate clearly under what, at times, could be highly complex and stressful situations. Ability to learn and discern visual images that are on small liquid crystal displays and discern between multi-colored lights.

Physical and Environmental Conditions

Ability to sit, stand and move inside a building. Employee sits at a terminal and listens to a communications headset in order to answer the telephone. Must be able to communicate clearly under what, at times, could be highly complex and stressful situations. Ability to learn and discern visual images that are on small liquid crystal displays and discern between multi-colored lights.

Required Qualifications

Required Qualifications

Ability to work with communications equipment and communicate with citizens and emergency personnel in highly stressful, possibly emergency situations. Employee communicates with other employees in the work group, citizens and other public safety agencies to discuss requests for service and possible criminal activities.

Ability to read and understand technical and professional manuals to record work activities, keep records or work with computers. Skill in the operation and maintenance of several office machines and equipment such as specialized computers and related information systems. Employees work rotating shifts and gather, organize, translate and process information from various emergency callers.
Must be able to work evening and overnight shifts.

High school diploma or equivalent preferred with one to three years of experience in a clerical position, preferably with experience in data entry and general personal computing and telephone skills. Must be able to pass a typing test with 35 wpm and a Perfex test.

The City of Midland offers an excellent benefit package to employees. Benefits range from Group Health and Flexible Spending Accounts to paid vacation, sick leave and holidays. Overview of Benefits: Group Health Benefits: Medical/Dental/PrescriptionThe City of Midland offers three (3) medical benefit plan options. The plans are tailored to meet the differing needs of our employees, and include medical, dental and prescription coverage. As an additional benefit, the City of Midland utilizes two (2) primary care clinics that offers basic medical services to employees and dependents enrolled in the group health plan. Option 1 ~ High Deductible Medical Plan

• $3,000 In-network Deductible
• $5,000 OOP Maximum

Option 2 ~ Standard Medical Plan

• $50 office co-pay for in-network specialist
• $1,000 In-network Deductible
• $3,000 OOP Maximum

Option 3 ~ Low Deductible Medical Plan

• $30 Office Copay for all in-network providers
• $500 In-network Deductible
• $3,000 OOP Maximum

Optional DentalEmployees and their dependents enrolled in a City medical plan are eligible to enroll in the optional dental coverage. Optional Vision Employees and their dependents enrolled in a City medical plan are eligible to enroll in optional vision coverage. RetirementSworn Fire Department employees are enrolled in retirement through the Midland Firemen’s Relief and Retirement Fund (FRRF). Deferred Compensation 457(b)Additional retirement accounts are available in the form of deferred compensation through payroll deduction on a pre-tax basis. Employees can choose from three (3) companies to participate in deferred compensation. Enrollment is optional. Healthcare Reimbursement Account (HRA)The HRA is an employer-funded account available to eligible employees enrolled in the City’s medical plan. The amount the City contributes into each account depends on the benefit option an employee selects. This account can be used toward any un-reimbursed medical expenses such as copays, deductibles and prescriptions. Flex Spending Accounts (FSA)The FSA is an employee-funded account that allows employees to set aside additional money for health-care and dependent care expenses. This money is payroll deducted on a pre-tax basis. Enrollment is optional. Group Term Life InsuranceAll full-time employees are eligible to receive $50,000 in basic life coverage at no cost.
Additional Life Insurance Employees have the option of purchasing additional life insurance for themselves and/or their dependents. Rates and coverage amounts vary. Long Term DisabilityThe City offers voluntary enrollment in Long Term Disability. Rates and coverage amounts vary. Employee Assistance ProgramThe City of Midland contracts with an Employee Assistance Program (EAP) for all of our employees. This service is completely confidential, and free to all employees and their household members. Services include counseling, crisis intervention, financial guidance, legal assistance and more. Paid Time Off and HolidaysEmployees begin earning Vacation and Sick Leave as early as the first paycheck. In addition, the City offers several paid holidays during each calendar year, including employee birthdays. Longevity PayEmployees are eligible to receive longevity pay after the first year, and every year of employment thereafter. Health and Wellness ProgramsThe City offers a wellness program to promote health and wellness. Participation is voluntary and could have monetary rewards. Credit UnionEmployees are eligible to join the Midland Municipal Employee Credit Union. The Credit Union offers great dividends and loan opportunities. Tuition ReimbursementThe City provides tuition reimbursement for employees interested in furthering their education. Reimbursement amounts are subject to prior approval, course completion and grades obtained. Sick Leave BankVoluntary program in which members can apply for up to an additional 90 days of sick leave in the event of a catastrophic injury or illness. Scholarship FundThe Midland Municipal Employee Scholarship Fund is an employee-funded program that awards scholarships annually to dependents of City of Midland employees who plan to pursue a college education. Other IncentivesCity of Midland employees are eligible to receive numerous discounts from local providers such as gyms, cellular phone companies and more.