Pt Passenger Service Agent - Spirit Contract ($15/Hour + Flight Privileges Offered)

Essential Functions / Key Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Education:

• High School diploma or GED.

Experience:

• Two+ years customer service experience.
• Must be open minded and ready to work as part of a detail-oriented team.

Pre-requisites:

• Must be a local (in-state) resident.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.
• Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Strong leadership qualities and ability to create a passionate and efficient workforce.
• Able to effectively resolve employee conflicts.
• Ability to apply creative solutions that have a positive impact on results.

Work Schedule:

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime.
• We operate in a shift bid environment doing so by seniority.

Unifi is an Equal Opportunity Employer.