Provider Onboarding Navigator

Overview: The Provider Onboarding Navigator is a new position responsible for coordinating the comprehensive onboarding processes for all newly hired, contracted and/or acquired physicians and advanced practice providers for UVA Community Health. The Provider Onboarding Navigator delivers a concierge-like and seamless provider new hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment, onboarding process from the time the provider contract is signed until after the provider begins employment.
This position will be the primary liaison between the onboarding providers and internal UVA teams, including but not limited to operational and service line leaders, medical staff, credentialing, marketing, human resources and benefits, payroll, finance and managed care, compensation, legal, and recruiting. This position is responsible for obtaining, reviewing and facilitating necessary documentation required for hire to/from the onboarding providers. Additionally, the navigator supports the onboarding providers by scheduling orientation, onsite visits and coordinates day-one agendas in partnership with operations leaders. Additionally, the Provider Onboarding Navigator will support with the facilitation and coordination of provider onboarding tasks for strategic independent partnerships, as directed. The Provider Onboarding Navigator develops relationships and acts as a project manager ensuring a successful and smooth onboarding process by leading internal onboarding status calls, following up on pending items, and maintaining excellent and timely communication with providers and UVA departments.
Come join a remarkable team where quality care meets quality service, in every dimension, every time.
#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Qualifications:

• Education: High School Diploma or GED, required. Associates or Bachelors Degree in health care administration, business administration or related field - Preferred
• Experience: One Year of Experience Required – Experience in project management or similar experience collaborating with large, diverse teams. Preferred – Physician and provider onboarding experience for both Inpatient and Outpatient providers. Relevant experience may be considered in lieu of a degree requirements
• Licensure/Certification: Preferred – Provider Credentials Specialist Certification. Preferred – Project Management Certification.
• Additional Skills (required):
  • Knowledge of project management standards and experience in successfully tracking project timelines and status updates and communicating expectations, risks and concerns
  • Knowledge of and experience with applicable software, including CRM, Oracle andSymplr, Cactus, ECHO (or equivalent) preferred
  • Skill in managing various, unique circumstances and projects as well as diverse teams and candidates
  • Skill in understanding cultural differences and experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
  • Skill in building relationships, establishing trust and respect with providers and internal customers
  • Skill in provider relationships finesse
  • Exceptional customer service skills with a friendly and approachable demeanor and high emotional intelligence
  • Exceptional oral and written communication and presentation skills
  • Ability to demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment
  • Ability to engage all levels of the organization
  • Ability to assess the temperament of a situation and react accordingly
  • Ability to display a professional and adaptable demeanor with internal and external customers
  • Ability to multitask, planning and prioritizing a large volume of detail-oriented work in accordance with changing needs and deadlines
  • Ability to work under pressure and sustain a fast-paced work environment
  • Ability to work with minimum supervision, set priorities and follow through to accomplish results
  • Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate HR, credentialing, or other applicable software

Responsibilities: It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".