Project & Program Management I

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

What this Job Entails:

The Project & Program Management I role will be supporting the Cloud Capacity Planning Group and is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve software implementation and enabling customer launches, managing operation work for customer support account teams and defining and improving processes, metrics, tools and automation to effectively meet customer needs. Additionally the role oversees work performed by professional - IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.

Scope:

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Manages cross-functional and technical projects.

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.

• Enabling customer launches such as Black-Friday Cyber-Monday for retail customers or game launches for gaming customers

• Managing operational work required to support customers and account teams to enable capacity assurance with minimal friction + Managing customer escalations

• Defining and improving processes, metrics, tools and automation to effectively meet customer needs, while reducing inefficiency in GCP fleet and toil for all stakeholders

• Tracking and communicating program status to cross-functional stakeholders

• Responsible for managing/tracking program milestones, timeline, and overall deliverables.

• Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Help to drive project lifecycle milestones from concept commit through project closure and advocate change management.

• Assist with using metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.

• Help with internal process improvements; remove gaps, across multiple teams and functions.

• Ensure risks are accounted for and provide risk mitigation strategies.

• Be a point of contact for vendor partners and internal stakeholders.

• Coordinate and assist with regularly scheduled meetings with core teams.

• Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Customer Focus Area:

• Conduct triaging and scraping of small scale, Quota Increase Requests (QIR), and large scale / complex requests, Cloud Capacity Advisor (CCA), for global GCP customers

• Identify, document, and improve the efficiency of the triaging & scraping processes for both QIR and CCA requests

• Resolve outstanding capacity issues with partner teams in alignment with Service Level Objectives (SLOs)

• Resolve GCP capacity support escalations in coordination with frontline Support teams

• Identify, document and share all potential process improvements with the team across the QIR / CCA / Support/Escalation Management teams/Other Services

• Prepare CCC performance metrics for the QIR, CCA and Escalation services on a bi-weekly basis, drive insights and highlight issues

• Actualizing regional and product health data on a weekly basis for key GCP regions

• Enable customer launches across key events such as Black-Friday Cyber-Monday, new product launches and other large customer events

• Handle ad-hoc tasks

• Contribute to a regional handover process and set reminders for weekly team tasks

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Familiarity with creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives.

Preferred Qualifications:

• Various certifications

• Change management knowledge

• Familiarity with various project management methodologies

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Additional InformationAstreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.