Project Coordinator - Software Implementation

Named one of the fastest growing firms in St Louis by the St Louis Business Journal, five star workplace and top 25 places to work, Aspire Software is a SaaS provider that provides a best in class business management software to the landscaping and snow removal industries. We pride ourselves on making a real difference in customers’ lives with a cloud-based platform that offers the end-to-end functionality contractors need to gain full visibility into their business, make better decisions, and increase profit margins. Aspire is trusted by more than 36,000 users in over 800 locations to manage more than $2 billion in industry revenue.
We equally pride ourselves in making a difference in the lives or our team members! We place high value on our unique culture where team members can learn, grow and thrive with really great people by their side. Really great people work at Aspire…and we’re looking for more really great people to join us!
We’re looking for an exceptional Software Implementation Program Coordinator who is responsible for ensuring an exemplary client experience through a smooth transition from Sales to Implementation and Implementation to Customer Success.
Reporting to the Services Operations Manager, the program coordinator will facilitate an effective process workflow to ensure the client a successful transition through the services departments.
Responsibilities include but not limited to:

• Communicate with sales at contract signing to fully understand the client and their needs
• Simultaneously manage multiple handoffs from Sales to Implementation
• Provide clients with a detail explanation of the upload process for establishing their primary Aspire system with client data
• Assisted clients with initial definition of project goals, identification of stakeholders, timelines/milestones, risks, etc.
• Track projects during Implementation to ensure on time completion of goals and milestones
• Work closely with Services Operations Manager to establish clear processes that establish smooth workflow during transition periods
• Provide the Services Operations Manager with data to ensure accurate utilization and workload reporting
• Report on projects accomplishment of goals and milestones and escalate issues to Operations Manager
• Drive process improvements to streamline work and provide a higher value to our customers
• Provide clients with a clear understanding of AspireCare and establish a clean handoff from the IM to the assigned CSM
• Work with sales, Implementation, and Care to improve customer experience
• Update and keep accurate client data within the companies CRM solution

Education and Experience Requirements:

• Bachelor’s Degree preferred
• 3+ years experience as a program coordinator in Enterprise Software Implementations or relevant position
  

Preferred Skills Requirements:

• Tech Savvy, proficient in MS office
• Ability to work with diversity and multi-disciplinary teams
• Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally, influence and advocate on behalf of the client.
• Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.
• Excellent time-management and organizational skills

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About AspireAspire Software offers a business management system built specifically for companies in the landscape and snow/ice industries. Aspire makes a real difference in customers’ lives with a cloud-based platform that offers the end-to-end functionality contractors need to gain full visibility into their business, make better decisions, and increase profit margins. Aspire is trusted by more than 36,000 users in over 800 locations to manage more than $2 billion in industry revenue.
Aspire is named as one of the fastest growing firms by Inc. 5000 and also named in St Louis by the St Louis Business Journal as a five-star workplace and top 25 places to work. For more information, please visit www.YourAspire.com.
Our Core ValuesBoldly Innovate

• We are changing an industry and charting our own course.
• We are naturally curious.
• We try new things without fear of failure.
• We create best practices daily.

Drive Success

• We find solutions that drive value to the customer.
• We listen intently.
• We keep the customer’s success top of mind in all interactions.
• We think beyond the constraints of current rules and systems.

Put Others First

• We are humble and kind.
• We sincerely care about the success of others.
• When we see someone struggling, we jump in to help.

Finish Strong

• We do what we say we’re going to do.
• We commit to only what we can achieve.
• We ask for help without shame if a commitment is at risk.