Program Operations Supervisor - Corpus Christi, TX

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Directs, supervises and coordinates staff and activities at assigned market program to ensure the delivery of quality patient service. This position ensures staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective clinic operations. The Supervisor of Program Operations will also provide support to clinical staff in the absence of the Program Administrator.

Primary Responsibilities:

• Supervises assigned personnel to ensure quality patient care, including forms and procedures as required
• Monitors program workflow and schedule to ensure quality and productivity standards are met
• Administers program policies and procedures in a consistent and timely manner
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff
• Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care
• Works with senior management to ensure operations and relations are effective
• Attends required meetings and participates in committees as requested
• Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner
• Ensures that offices and/or supplies for new and incoming providers are ready and equipped
• Coordinates staff work activities and serves as resource to medical management staff in various market(s)
• Collects program performance and quality metrics and produces reports for management
• Orders office and medical supplies and ensures sufficient quantities are maintained at all times
• Assists the Program Administrator in budget preparation and adherence
• Coordinates conference calls and assists with preparation for meetings for medical management staff in market
• Performs all other related duties as assigned
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing or related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
• Working knowledge of Microsoft Office applications, including Excel
• Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
• Knowledge of fiscal management and human resource management techniques
• Knowledge of office management techniques and practices
• Experience and skill in gathering, analyzing, and evaluating data
• Experience and skill in written and verbal communication
• Experience exercising initiative, problem solving, and decision-making
• Experience establishing priorities and coordinating work activities
• Experience with customer service skills

Preferred Qualifications:

• Current unrestricted Vocational Nurse License in applicable state of employment
• 2+ years of clinic operations or healthcare experience, including one year of supervisory experience
• Professional healthcare license or certification
• Experience with eClinical Works (eCW)

Physical & Mental Requirements:

• Ability to lift up to 2 5 pounds
• Ability to push or pull heavy objects using up to 25 pounds of force
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
  

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Program Operations Supervisor, General Management, Healthcare, WellMed, Supervisor, Manager, Leadership, Corpus Christi, TX, Texas