Program Manager

The Program Manager will achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across multiple industries. Perform day-to-day program management work activities using NACS PMO standards, processes, methodologies and systems. Utilize structured and disciplined practices to ensure program management activities are consistent with company initiatives and expectations and achieve high quality, professional client service delivery. Achieve the attainment of financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility. Ensure program management activities meet corporate customer satisfaction objectives as well as internal and external SLAs. Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions.

Primary Roles & Responsibilities:

• Execute NACS PMO standards, processes and methodologies in a consistent manner for program planning and execution activities including: scope definition and management; task and resource scheduling; cost and price budgeting; quality review and assurance; client relationship management; project team management; and overall change management.
• Mentor and manage the delivery and execution of programs through a balance of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.
• Direct all phases of programs from inception through completion.
• Develop and administer the budgets, schedules, and technical performance standards.
• Participate in the negotiation of contract and contract changes.
• Oversee the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.
• Act as primary customer contact for program activities, leading program review sessions with clients to discuss cost, schedule, and technical performance.
• Establish design concepts, criteria and engineering efforts for product research, development, integration and test.
• Develop new business or expand the product line with the client as applicable.
• Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications.
• Direct the work of employees assigned to the program from technical, professional, or administrative areas.
• Issue and communicate program status to leadership, steering committee and other stakeholders as appropriate.
• Manage program issues/risks in a timely manner, escalating when necessary.
• Foster collaborative working relationships within NACS operations and across all levels and departments of the organization to execute program management activities and company priorities.
• Promote continuous growth of program management practices within the PMO and organization to achieve client and organizational objectives.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Perform other duties as assigned by management.

Education / Experience Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience; Master’s Degree preferred.
• PMP, Six Sigma, Agile, SCRUM or related certifications preferred.
• Minimum of 5 years Program Management experience within the technology services industry which includes: overseeing multiple prime contracts; preparing and delivering briefings and recommendations to leadership on a regular basis; managing complex customer requirements across all aspects of cost, schedule, and quality.
• Excellent service philosophy and understanding the challenges in providing superior customer experience at a national level while controlling costs.
• Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making.
• Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless internal and external customer experience and resolve issues.
• Proven ability to continuously expand and leverage knowledge of market and industry trends and translating to recommending and implementing process and efficiency improvements.
• End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees and utilizes strategies to reduce risk to the organization.
• Strong experience handling employee issues and making sound judgment decisions in this area.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management and cloud based technology systems.
• Able and willing to travel up to 20%.

What's in it for You?

Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.


About Black Box

Black Box® is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.