Program Manager

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Summary of Position:

The Program Manager leads the successful delivery and fulfillment of assigned program(s) and/or custom products to Pearson customers adhering to the principles of the Project Management Institute’s (PMI) Project Management Body of Knowledge (PMBOK). Typically, a Program Manager will have the responsibilities of a single assessment program, a portion of a very large complex program, or two or more small programs. This includes the coordinated management of multiple related projects, and in many cases, ongoing operations which are directed toward a common objective. They are also responsible for managing program staff activities, who support the delivery of the program. The Program Manager is accountable for meeting the cost, quality, and schedule expectations of the program and achieving outstanding customer satisfaction. This position reports to a Director of Program Management.

Duties and Responsibilities:

Customer Relationship Management

• Establish and maintain positive and productive relationships with internal resources and external customers. Be responsive and timely in responding to questions, concerns, and requests

• Serve as primary customer contact and responsible for outstanding customer satisfaction. Use the customer engagement model to bring experts to the table.

• Regularly engage the customer to understand their assessment program vision or needs and identify ways Pearson can support their success

Program Management

• Direct the Program Delivery Team for completion of the project management plan, requirements documentation, risk management plan, project schedule, communication plan, staffing plan, procurement plan, and other documentation required to effectively manage program deliverables

• Assign individual responsibilities of core team. Provide leadership, including the ability to manage, train, develop and motivate team members

• Interface and lead cross-functional teams when dealing with escalated issues and critical program-related events

• Oversight of schedule development to ensure timely completion and final delivery of the contracted solution

• Obtain costs and developing pricing estimates for scope changes using accepted Pearson practices

• Prepare and present internal and external reports on program status, risks, and other program-related issues

• Promote the development of project metrics and analyze metrics to monitor project performance

• Develop and implement process improvement initiatives in order to promote quality and cost reduction

• Perform other duties as assigned

Resource Manager

• Work with Directors on staffing decisions and resource planning

• Hire and assist with new employee onboarding

• Evaluate employee performance and grow talent

Business Development

• Identify and negotiate business growth opportunities and scope increases for assigned program(s)

Financial Management

• Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan

• Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

Qualifications/Experience:

• Bachelor’s Degree required or commensurate experience. Master’s Degree preferred.

• PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles

• People management experience in the areas of leadership, mentoring, professional development, performance management, and team/relationship building with employees at all levels highly desired

• Significant experience with customer service, program/project management, and business development preferred

• Previous experience managing finances highly desired

• Demonstrate ability to manage multiple, conflicting priorities

• Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations

• Advanced knowledge of Microsoft Office applications, including Word, Outlook, Excel, Visio, PowerPoint, as well as awareness of KeyedIn scheduling tool

Some travel required

Primary Location : US-DC-Washington

Other Locations : US-CO-Denver, US-VA-Reston, US-TX-Austin, US-MN-Bloomington, US-Washington, US-NY-New York, US-CA-Sacramento, US-TN-Nashville, US-NC-Durham, US-IA-Iowa City

Work Locations :

US-DC-Washington-1850 M

1850 M Street, NW

Washington20036

Job : Project/Programme Management

Organization : Assessments School

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Travel : Yes, 25 % of the Time

Job Posting : Aug 17, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2111769