Program Coordinator For Online Learning

Position: Program Coordinator for Online Learning

Reports to: Director, Online Learning

Location: US Based Home Office (Boston area preferred)

Status: Full Time, Exempt

Start: Immediate

Position Description:

Facing History and Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to bigotry and hate.

As a critical member of the Online Learning team, the Program Coordinator for Online Learning is responsible for all aspects of administrative support and coordination for Facing History and Ourselves’ online professional learning offerings for educators.

This will include overseeing the course instance setup in the learning management system (LMS), registration process, course communication workflow, course metrics, and graduate credit administration. In addition, you will work with other Facing History departments to ensure that user data is being properly integrated into our organizational databases. The Program Coordinator for Online Learning works as a member of the Online Learning team to help support educators by responding to website and email queries and is responsible for providing quality assurance (QA) for multimedia assets.

Who You Are:

You are an organized, proactive, and accurate individual. You excel at juggling multiple priorities and are comfortable with and have experience working in learning management systems. You are communicative and collaborative; you bring tact, diplomacy, and persistence to the workplace. You are a successful, highly organized project manager. You bring an upbeat, can-do approach to work, a passion for learning and growth, and a desire to help build community within the team and the organization.

Key Responsibilities:

• Support courses, users, and communications workflows inside and outside the LMS (Canvas) for all Facing History online learning offerings. Support course and workshop registration processes and adjunct facilitator payments.

• Provide ongoing, front-line support for all online professional learning offerings including facilitated courses, hybrid seminars, and self-paced workshops, ensuring a rapid resolution to issues surfaced by participants and facilitators.

• Provide content monitoring for self-paced offerings and other spaces where user-generated submissions are present and alert designated member of the Online Learning team when content is in need of moderation.

• QA e-learning assets for final output.

• Coordinate online learning calendar, online meetings, facilitator scheduling, logistics for course live learning speakers, meeting planning, etc.

• Oversee graduate/continuing education credit and certificate administration. Act as point of contact for credentialing institutions. Coordinate processes for users to obtain graduate credit: communication, timelines, project submission, grading processes, and adjunct management.

• Maintain appropriate database (Salesforce) information, develop reports and assist in the analysis of those reports.

• Assist in the research, development, and formatting of reports and presentations for internal and external audiences.

• Create and maintain documentation for course administration duties.

• Support Online Learning projects, grants, and budgets as needed.

• Provide administrative, scheduling, and logistical support and coordination for the Director of Online Learning and the Online Learning team.

• Assist Director of Online Learning and Online Learning team in the development and maintenance of processes and systems designed to maximize organizational effectiveness.

• Assist in the development of annual budgets and then track monthly expenses against budgets.

• Participate in, and help coordinate, regular Online Learning team meetings; quarterly and yearly retreats.

• Manage and coordinate the distribution of all online learning inquiries coming into Facing History through the website.

Requirements:

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!

• BA/BS or relevant work/internship experience required.

• Minimum of 1–2 years of experience with LMS coordination (Canvas preferred).

• Excellent, written and interpersonal communications skills.

• Strong problem-solving capability, with an orientation towards continuous process improvement.

• Experience with providing support for webinars/live learning sessions in Zoom.

• Excellent customer service and support-oriented approaches.

• Self-directed and detail-oriented.

• Ability to work individually and as a member of a team.

• Occasional evening work required.

• Proficiency with Microsoft Office and Google Suite.

• Sense of humor and glass-half-full attitude. Willing and eager to learn new things.

• Interest in, and ability to articulate the mission of Facing History and Ourselves.

Benefits Summary: In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package including medical with a health reimbursement account, dental, vision, life & AD&D, long-term & short-term disability insurance, 403(B) retirement plan with a discretionary organizational contribution, generous paid time off, an employee assistance program, travel assistance plan, pre-tax commuter spending accounts, flexible spending accounts, voluntary Colonial Life group plans, robust wellness programs through Welnys TV, aHealthyMe & weekly virtual yoga and meditation, WellCents 403(B) advisement, and a friendly work environment.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Facing History’s Commitment to Diversity, Equity and Inclusion. At Facing History, we honor and value the uniqueness of each and every human being. Our strength as an organization that provides and distributes educational content and pedagogy to teachers across the globe is directly tied to our diversity of staff, leadership, educators, students, scholars, and volunteers. Our commitment is to treat individuals with dignity and to build and maintain a community of full participation, inclusive of the voices, needs, and contributions of all. As an organization, we are deeply aware of the legacies of injustices that persist in society and in the workplace, and we value and promote diversity, equity, and inclusion in their association with excellence.