Production Documentation Coordinator

Description

This is a hands-on, non-supervisory position working as a key member of the Reference Standards Production (RSP) production team. The Production Quality Specialist plays a pivotal role in the production of USP Reference Standards (RS). The incumbent is responsible for creation and issuance of labels and production documentation, providing real-time data to managers, generation of accurate reports, and rapid assessment of potential problems. The incumbent develops and manages systems and databases that are critical to the success of the department. The position is a critical component of USP’s core business and is expected to proactively support quality improvement and maintain USP’s culture of safety.

Roles and Responsibilities

• In accordance with department SOPs and ISO 9001 guidelines, creates, issues and retains batch records, finished product labels and other documentation used in the production of all USP Reference Standards. Maintains label inventory accuracy and printing supplies, through physical counts, inventory adjustments, and purchase requests, ensuring production demand is uninterrupted.
• Interfaces with Scientific, Quality Assurance, and legal department staff to resolve discrepancies on documentation/labels and ensure that the labels created for use on USP Reference Standards meet all requirements and are error free.
• Develops and manages various department-level programs, including management of department forms and tracking change control implementation, in a fast-paced team environment under constant deadline pressures.
• Monitors procedures of the entire production cycle to ensure they are efficient and comply with safety and quality standards, revising SOP’s and department forms as needed.
• Regularly prepares and distributes production performance reports.
• Scans and uploads relevant production-related documentation to Oracle database and performs other transactions in support of production-related activities.
• Proactively identifies technical issues and seeks out resources to resolve them; provides training and technical guidance on label printers. Demonstrates a commitment to safety and seeks opportunities to promote USP’s culture of safety in the production environment.
• Performs other duties as assigned.

Basic Qualifications

• Bachelor’s degree in Natural Sciences (chemistry, biology, biochemistry) or related field and two (2) years of relevant experience in a regulated production environment, or an equivalent combination of training and experience.
• High level of proficiency with office technologies and computer applications including MS Word, MS Excel, MS PowerPoint, MS Project, and Outlook required.

Preferred Qualifications

• Understanding of ISO 9001 guidelines and quality systems.
• Readily learns new or specialty software applications. Familiarity with Oracle ERP a plus.
• Highly organized, exceptional attention to detail, and a results-driven approach.
• Skilled at establishing effective working relationships in a diverse team setting for the purpose of accomplishing departmental goals.
• Excellent verbal and written communication skills.
• Ability to work independently and meet deadlines, yet understands when to escalate issues, especially in urgent or complex situations. Ability to handle multiple priorities in a fast-paced environment.
• Proven capability to productively support internal and external clients. Must be a team player.
• Conveys a professional image through their actions.
• USP experience and/or experience in the pharmaceutical industry a plus. Familiarity with scientific/technical terminology preferred.
• Analyzing information, reporting research results, promoting process improvement, safety management.
• Takes personal responsibility to ensure work is delivered on time and is of the highest quality.

Supervisory Responsibilities

None

USP offers an impressive benefits package, including:

• Generous paid time off – 15 paid holidays, 10 sick days and 15 vacation days per year to start
• An annual 401(k) contribution, beginning after 1 year of service, of 10% of pay (base and bonus) every pay period that vests immediately
• Comprehensive individual and family healthcare plans with affordable premiums and low annual deductibles.

The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category Laboratory/Production

Job Type Full-Time