Product Security Response Manager

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Team

The Security Research team produces investigative reports that drive a reduction in operational security risk. Paired with a toolkit of code/program and dynamic environmental analysis skills, Security Research provides guidance on primary security controls, best practices, and product enhancement. Exploration techniques focus on problems broadly, measuring industry trends and product insecurity across ServiceNow’s cloud environment. A goal of the Research team is to continually drive ServiceNow’s reputation as a leader in cloud security.

Role

As a Response Manager, you’ll be responsible for supervising a team that coordinating security escalations and investigations. Coordinating work will require a deep dive of knowledge of application security concepts including secure code review, debugging, dynamic web application analysis and threat modeling. You’ll work closely with product engineering teams to assist with providing investigative reports for remediation and platform roadmap planning.

What you get to do in this role:

• Develop a small team of application security professionals focused on targeted software security audits
• Develop formal team processes and drive adoption
• Manage Product Security teamwork related to security escalations
• Development and improvement of ServiceNow’s private Bug Bounty program
• Assist with Coordinated and Responsible Disclosure
• Assist with platform roadmap planning

In order to be successful in this role, we need someone who has:

• 1-2 years of experience leading a product security team recommended
• Strong verbal communication skills with an emphasis on application remediation processes
• Ability to deliver technical documentation and communicate technical concepts to both non-technical business users as well as technical stakeholders
• In-depth knowledge of common web application vulnerabilities (OWASP Top Ten)
• Experience with Threat modeling and threat modeling tools recommended
• Developer level proficiency in at least one language - Python, Java, or JavaScript preferred
• Knowledge of software supply chain risk and mitigation
• Experience with Python Data Science and Machine Learning frameworks preferred
• Experience with network and system security hardening recommended
• Degree in computer science / engineering, informatics, mathematics/statistics, or equivalent work experience
• Offensive Security OSWE and/or OSCP certification(s) a plus

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.