Product Research Analyst

Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization , and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations , then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization , and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Essential Functions/Duties/Responsibilities

• Identifies and defines the objective of an assigned research project; determines the best methods to use to meet those objectives
• Researches, compiles and maintains data related to the current competitive landscape, customer demographics and interest, and factors influencing product demand; analyzes results to identify ways of maximizing sales and market penetration of current products
• Compiles data related to competitors' products such as pricing, sales, and marketing or distribution methodology
• Assist in gathering Voice of the Customer and Win/Loss analysis, working to compile customers' references and feedback in conjunction with the Product Leaders/Managers
• Prepares detailed reports on recommended customer experience, market trends, and competitors' outcomes
• Summarizes and analyzes data in readily available reports; makes recommendations related to research findings
• Identifies potential new products and markets through research; segment the target audience and determining the appropriate markets to be approached
• Forecasts and tracks industry marketing and sales trends based on collected data * Prepares monthly, quarterly, and annual reports on all the aforementioned activities and their results
• Drafts questionnaires, polls, surveys, and other data collection resources
• Build and maintain a database of serviceable marketing artifacts for the Product team and assist Product Managers in navigating our Product Methodology and GTM process
• An insatiable curiosity and a desire to constantly learn and develop yourself

Supervisory Responsibility
This role does not have supervisory responsibilities.

Qualifications and Experience

• Minimum Five (5) years in a UX-related role, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
• Experience with research and analytics tools such as Lookback, UserTesting, Optimal Workshop, Hotjar, Dovetail, Google Analytics, Amplitude, Segment etc.
• Advanced verbal, written, and presentation communication skills (internal and external).
• Ability to translate complex concepts and methodologies into easily understood language.
• Knowledge of highly regulated environments such as Finance or Healthcare
• Experience with User experience, associated elements (personas, journeys, design thinking, user flows, wireframes, user stories) and decomposition, road-mapping

Competencies

• Human Centered
• Intellectual Curiosity
• Attention to Details
• Research Guru
• Analytical mindset
• Voice of the customer
• Planning
• Competitive Analysis
• Understanding of Product Management
• Communication

Preferred Skills

• Must value and promote team spirit, have outstanding interpersonal skill set & exhibit professionalism within the workplace
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Ability to multi-task
• Professional communication skills
• Ability to work independently and as part of a team

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration , and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented , and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility , and professional development with opportunities of all kinds.

Job Type: Full-time