Product Manager
- Full-Time
- Gilbert, AZ
- Frontdoor
- Posted 2 years ago – Accepting applications
Job Description
Company Overview
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
What is this role about?
Frontdoor is looking for a Product Manager to join the Frontdoor team! In this role, you will collaborate with numerous cross functional teams to identify, define and specify solutions to exceed customer’s expectations including but not limited to; seeking data from internal and external customers to test hypothesis, assist in piloting initiatives, and help shape the future of Frontdoor. You will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
Own the American Home Shield ProConnect contractor platform, reporting functions, and tools. Work directly with our operations and Pro sales team to ensure our contractors can be successfully onboarded, trained, and retained on our platform. Coordinate with other product managers and stakeholders to ensure we are prioritizing our projects correctly and executing flawlessly.
Duties:
Drive the Pro activation rates by partnering with operations and sales to understand the friction points in our onboarding and activation flows
Partner with our UI/UX team to design new and better flows to remove friction points, and expand the product(s) capabilities
Partner with engineering and build new tools, features, and reports that enable our Pros to work as affectively as possible within our platform
Own the native ProApp (IOS/Android) experience that our pros rely on to do their jobs
Integrate with third party tools and partners to deliver enhanced functionality that allow our Pros to be more effective
Write functional requirements and spec documents for new features and functions
Works along with Operations, Sales, and our Research team to better understand Pro behavior and usage patterns within our products
Live and breath our KPIs to proactively find opportunities to optimize, and patterns that need investigation
Use A/B tests to learn into solutions
Traits and Background:
Has a deep passion for agile development, and a solid background in writing user stories
Is comfortable owning a roadmap that serves multiple stakeholders, and understands how to stack rank a project
Has a passion for a startup mentality and is comfortable shipping before it’s ready, and iterating along the way
Has experience wireframing and constructing user flows
Builds consensus when possible, but is guided by data
Has experience with managing native app development and or mobile first products
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.
Job Category: Engineering
ID: R0015614
Apply to this Job
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.
What is this role about?
Frontdoor is looking for a Product Manager to join the Frontdoor team! In this role, you will collaborate with numerous cross functional teams to identify, define and specify solutions to exceed customer’s expectations including but not limited to; seeking data from internal and external customers to test hypothesis, assist in piloting initiatives, and help shape the future of Frontdoor. You will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
Own the American Home Shield ProConnect contractor platform, reporting functions, and tools. Work directly with our operations and Pro sales team to ensure our contractors can be successfully onboarded, trained, and retained on our platform. Coordinate with other product managers and stakeholders to ensure we are prioritizing our projects correctly and executing flawlessly.
Duties:
Drive the Pro activation rates by partnering with operations and sales to understand the friction points in our onboarding and activation flows
Partner with our UI/UX team to design new and better flows to remove friction points, and expand the product(s) capabilities
Partner with engineering and build new tools, features, and reports that enable our Pros to work as affectively as possible within our platform
Own the native ProApp (IOS/Android) experience that our pros rely on to do their jobs
Integrate with third party tools and partners to deliver enhanced functionality that allow our Pros to be more effective
Write functional requirements and spec documents for new features and functions
Works along with Operations, Sales, and our Research team to better understand Pro behavior and usage patterns within our products
Live and breath our KPIs to proactively find opportunities to optimize, and patterns that need investigation
Use A/B tests to learn into solutions
Traits and Background:
Has a deep passion for agile development, and a solid background in writing user stories
Is comfortable owning a roadmap that serves multiple stakeholders, and understands how to stack rank a project
Has a passion for a startup mentality and is comfortable shipping before it’s ready, and iterating along the way
Has experience wireframing and constructing user flows
Builds consensus when possible, but is guided by data
Has experience with managing native app development and or mobile first products
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.
Job Category: Engineering
ID: R0015614