Product Coach

Minimum Qualifications

• 2 years of experience in a product delivery support role (release train engineer, scrum master, project/program manager, etc.)
• 2 years of experience with the product development lifecycle
• Bachelor's degree in a relevant field or equivalent experience
• Certified SAFe Agilist (SA) or at least one role-based SAFe certification
• Base-level knowledge of a work-tracking tool, such as TFS or Jira (or similar work tracking tools)
• Proficiency in the Microsoft Office suite (PowerPoint, Excel, Outlook, Word and Visio)

Preferred Qualifications

• SAFe SM, SAFe RTE, CSPO, CSM and/or SAFe PO/PM certifications
• Advanced knowledge of a work tracking tool, such as Azure DevOps or Jira (or similar work tracking tools)
• Advanced knowledge of product tools and best practices
• High-level understanding of Product and Design best practices

Job Summary

The Product Coach serves as a strategic partner and thought leader for Product Strategy Pods. They lead pods by adopting Agile practices, optimizing workflow and product practices that enable innovation and the delivery of high-quality, high-impact breakthrough experiences. They implement effective work intake and prioritization practices, prepare and facilitate pod-level planning ceremonies, establish and implement continuous improvement opportunities, remove roadblocks and provide visibility, along with metrics into the progress of active work.

Responsibilities

• Optimize the flow of value for a pod by coaching the team toward Lean and Agile processes
• Provide visibility into the status of product commitments and maintain capacity plans
• Use metrics effectively in coaching teams and product leaders
• Collect feedback and work with the teams to review, analyze and improve delivery practices
• Lead the preparation leading up to release planning, execute release planning and manage the release calendar of events
• Facilitate the scrum of scrums and other key product rituals as needed
• Teach team members the skills they can use to improve their processes
• Speak in front of groups and lead meetings
• Facilitate knowledge transfer through workshops, trainings and informal coaching
• Make critical process recommendations and think strategically to optimize the entire system

Who We Are

Detroit-based Rocket Companies® is a family of businesses providing simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in several different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.