Product Analyst

About Understood

Understood is dedicated to shaping the world for difference. Our programs focus on empowering people who learn and think differently, and those who support them, by offering customized, accessible resources and a compassionate community. To learn more about Understood and our programs, please visit www.understood.org.

About this role:

At Understood, you are the owner and translator of all onsite/app performance metrics. As the “source of truth” across the organization, you perform analyses, build internal data tools and communicate findings to inform product development and larger organizational strategy. Also, you conduct and evaluate onsite experimentation in collaboration with product managers, designers, engineers, data scientists and broader cross-functional teams. You maintain quality and documentation of on-platform data.

Responsibilities:

• Create, automate, and maintain dashboards that track engagement performance of U.org and our community-based mobile app
• Work with Data Engineering to prioritize data sources
• Work with internal stakeholders and external vendors to track and oversee a variety of initiatives and experiments
• Collaborate with product managers, engineers to design and analyze A/B tests to optimize product performance
• Present executive-facing reports with actionable insights and recommendations for product strategy
• Curate baseline onsite performance updates that frame and contextualize data metrics in a digestible way
• Maintain quality and documentation of onsite data
• Be an advocate for data and Product across the org

Key Knowledge, Skills and Abilities:

• Min. 3-5 years experience in product analytics, preferably at a consumer-facing startup
• Proficient in SQL or Python and Excel skills for statistical analyses
• Understanding of product engagement metrics, particularly for a content/media org
• Experience conducting and analyzing A/B tests
• Expertise with visualization tools, particularly Looker Strong communication and interpersonal skills to collaborate with both technical/data-proficient and non-technical teams

Commitment to Diversity, Equity, and Inclusion

Understood encourages individuals of all learning styles, ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work.

Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associate, or any other legally protected characteristics.

For additional information on learning and attention issues, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive functioning issues, nonverbal learning disabilities, processing issues, and more, please visit www.understood.org.

Job Type: Full-time

Pay: $120,000.00 - $130,000.00 per year

Schedule:

• Monday to Friday

COVID-19 considerations:
COVID precautions are in place.

Experience:

• Python: 3 years (Preferred)
• SQL: 3 years (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19

Work Location: One location