Product Analyst

Product Analyst

Want to work with fearless innovators, visionaries, and community-minded people who challenge the status quo? We do too.
Plex is more than a software company — we’re a team of disruptors who are driving innovation and unlocking the promise and value of smart manufacturing.
It isn’t a trend or a moment, it’s a movement. And we’re leading it, but we can’t lead it alone. That’s where you come in.
Plex Systems, Inc.® delivers the first smart manufacturing platform, helping the world’s leading innovators to make awesome products. Built in the cloud, the Plex Smart Manufacturing Platform includes MES, ERP, supply chain management, Industrial IoT, and analytics.
We believe that anything that can be made can be made better, and we are focused on finding the right people to help us achieve the big important tasks ahead.
Is that person you?

In support of our ongoing growth, we are looking for a talented Product Analyst. We are looking for a highly analytical self-starter with a strategic mindset that uses a blend of analytics, user empathy and intuition to divine insights from product data. By working closely with product managers, the User Experience team and other stakeholders across the company, the Product Analyst will tailor KPI reports/dashboards and facilitate experimentation to improve end user efficiency and satisfaction, and drive up new feature adoption.

The preferred location is Troy, MI but remote applicants with some accompanying travel will also be considered.
WHAT’S YOUR IMPACT?

• 
  Serve as the in-house expert on product analytics, analyzing user flows and making recommendations for further qualitative research
• Support and educate product managers to develop effective internal research capabilities
• Develop and run analyses, experiments and reports to enhance our user journey understanding, reveal new insights, and identify opportunities to improve end-user learnability & task efficiency
• Work alongside product managers to define and build KPI’s, dashboards, and reports that describe progress towards business outcomes
• Onboard members of the organization to using existing reports or generating custom views based upon report templates and data snapshots
• Carry the voice of the customer and make recommendations based on best practices and lessons learned
• Evangelize a data-driven, user-centric culture and drive alignment between departments on relevant topics

IS IT IN YOU?

• 
  Absolute Necessity: 1+ years of hands-on B2B in-product analytics experience with one or more of these tools: Gainsight PX, Pendo, Heap, Mixpanel, Amplitude, or Adobe Analytics
• Experience analyzing in-product data including analyses such as customer journey mapping, audience profiling/segmentation, cohort/mix analysis
• A track record of being a team player and leader with strong interpersonal and communications skills (both written and verbal)
• An innate drive to learn and be curious, with the desire to deeply understand the root cause of problems
• Ability to work independently and a strong sense of ownership
• Excellent emotional intelligence, patience and active listening skills
• Exceptional project management and organizational skills
• Nice to have:
  • A strong understanding of Product Management processes
  • Prior track-record driving significant business impact, influencing specific OKRs/metrics
  • Experience of A/B or multivariate testing
  • Experience with SQL
  • Experience with a leading BI Tool, e.g. PowerBI or Tableau
  • Ability to organize and cleanse data, identifying data integrity issues and drive resolutions
  • Knowledge and experience of working with Machine Learning and other data analysis techniques

WHAT’S IN IT FOR YOU?We are proud to be recognized as one of the top workplaces in the tech industry. Our inviting culture fosters collaboration, innovation, and motivates team members to take on important work, every day.
In addition to all the benefits you’d expect from a world-class company like ours, we also offer Day 1 benefits, career growth and professional development opportunities, tuition reimbursement, unlimited paid time off, a wellness allowance to support your family’s well-being, sustainable work-life balance, and flexibility. Our multiple office locations offer a casual-dress workplace, complimentary snacks and drinks, and “de-stress areas” complete with amenities in some locations like massage chairs, golf simulator, ping pong tables and more.
Plex values the power of diversity and inclusion – it isn’t just a talking point for us. It drives our business and fosters fresh thinking, and is reflected in the individuals we hire, and the culture and community we’ve built to support them, such as our Women@Plex and Pride@Plex groups. As an equal opportunity employer, we welcome applicants of all types and from all backgrounds. Plex urges our employees to understand, accept, and celebrate the differences among people.
SOUND LIKE YOUR DREAM JOB?Apply today!
EXCITED ABOUT PLEX BUT NOT THE RIGHT GIG?Don’t despair – your perfect fit is on its way! Stay connected, sign up for job alerts or submit a general application on the Plex Careers page.