Process & Communications Specialist

We seek someone who is passionate about processes and turning complex information into effective and relevant communications to join our Consumer Care team.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first!
We seek people who:

• Create process improvement by partnering with cross-functional teams to resolve issues, recommend business improvements and increase efficiency
  
• Deliver effective written communications – including email, training tailored for specific audiences, print and online reference materials
• Provide research and resolution to issues that impact our call center agents or customers, identifying the root cause of noise
  
• Seek to improve and pro-actively ensure the customer and agent experience

We seek people with the following qualifications:

• Associate’s degree preferred
• Exceptional writing & communication skills
• Technical problem-solving aptitude, and the ability to work in several applications simultaneously
• Strong organizational skills with ability to successfully manage multiple projects
• Proactive, self-motivated and self-accountable
• Contact center or retain experience and SharePoint proficiencies are a plus

But most of all, we seek people who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity.
People who care about being the best, among the best.
Become a believer.