Principal PM Manager

Are you looking for a product group/engineering role where you will impact the product roadmap and work directly with customers & partners to drive usage and deliver excellent customer service? Do you have a strong passion for developing a high performing team that thrives on customer and partner advocacy to drive the right product and process strategy decisions?
If so, then we are looking for you!
The Microsoft Managed Desktop (MMD) Customer Acceleration Team engages with our global field team & system implementor partners to sell-it right, close deals, onboard customers to our services, deliver top-notch customer and partner experience, and most importantly drive a data-driven customer/engineering feedback loop. We are looking for customer-obsessed individuals with the ability to lead a team to influence product priorities and service delivery approach. Come join a team focused on learning from depth engagement with customers to improve the MMD service and accelerate workplace transformation with our customers and partners alike. Our business is complex and requires a high degree of operational and execution excellence. #scmjobsResponsibilitiesThis customer-obsessed individual will lead a team of Service Integration Program Managers across these areas of responsibility:

• Product & Service Insights: Working with the rest of the SCM, Windows, MMD and Office engineering teams, use your knowledge from enterprise customers and technical expertise to help guide the future direction of our products and services. Directly influencing product and service roadmap to build better products.
• Ecosystem Enablement: Use your knowledge from enterprise customers and broad IT Operations subject matter expertise to train and enable our scalable deployment ecosystem. Driving investments within the ecosystem to build better products for our scale motion. Collaborate with key internal and external partners to identify their business and operational requirements to drive alignment and continuous improvements.
• Engage, Evangelize, & Educate: Possess broad technical knowledge and IT service expertise to engage across multiple audiences to understand customer business & operational requirements and provide consultative guidance on service capabilities across the M365 stack to achieve desired outcomes.
• Manage, Coach, Care: As a CxE manager you will be responsible for building a team of high performing Programme Managers who engage directly with customers and product teams to shape the future of Microsoft products and services. Your role will be to guide, coach and support the team to maximize their impact and support their career growth.

Qualifications

Here’s some of what we are looking for in a candidate:

• Passion to support direct reports growth and career with 2+ years of experience leading a team
• Diverse and inclusive strong cross-team collaboration, i.e. active listening and initiating diverse perspectives, focusing on shared success
• Ability to forge strong relationships with customers and partners (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services; direct experience working with customers and/or partners highly desired
• Demonstrated experience with ITIL practices and able to work closely with customers to establish a solid interlock with MSFT while identifying gaps to close.
• Demonstrated broad IT operations and service delivery execution including design and implementation of IT Service Management best practices
• Work closely with product, engineering, and marketing teams throughout the product development lifecycle to deliver best-in-class experiences.
• Passion for enabling great customer & partner experiences with outstanding customer satisfaction track record
• Solid experience in identifying technical gaps and advocating on behalf of the customer to make our products even stronger with proven track record driving the prioritization of product improvements based on actual customer evidence
• Demonstrated knowledge of Continual Service Improvement
• Proven ability to operate in a cross-group, cross-functional engineering roles to identify product and service requirements to directly influence building better products and experiences our enterprise customers love
• Ability to both demonstrate flexibility and build out scalable programs as we mainstream the business
• An ability to work well within fast-paced, ambiguous situations where you need to define the problem, desired outcome, and best path froward to deliver customer success
• Great communication skills; adapting your style and level of information based on the audience
• Location near a major airport and a willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel)

#scmjobs
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.