Practice Medical Receptionist

CHA Malden Care Center has an opening for a full time Practice Medical Receptionist (PMR). This position will provide administrative support for a practice focusing on customer satisfaction and teamwork. PMRs act as the link between the health care provider, the patient, other departments, outside agencies and consulting providers. This position may require working some evenings, weekends and occasional holidays.

Administrative responsibilities will include but are not limited to: Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility using PASSPORT. Maintain and support both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Provide financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assist the direct patient care providers with electronic and paper correspondence; sorting and prioritizing incoming and outgoing mail for each provider. Participate on a planned care team. Attends departmental meetings. Other duties as assigned.

Requirements: High School Diploma or GED is required. Minimum of one year experience working in an outpatient medical setting required. Bi-lingual skills such as Spanish, Portuguese or Haitian Creole preferred. Ability to work independently. Experience working on a Planned Care Team preferred. Must possess excellent customer service skills and attention to detail.