Phlebotomy Patient Outreach Services Rep - Lab Outreach - Float

Overview
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities
Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Local travel required. Floaters will be required to sign the departments floater agreement outlining the job duties and expectations.
Qualifications
Required Minimum Education

• High School Diploma or GED
• Phlebotomy certification preferred, but not required.

Required Minimum Certification

• BLS

Required Minimum Experience

• At least 1 year of previous computer skills required and/or completed WellStar Lab Outreach externship
• At least 1 year of Customer Service experience required and/or completed WellStar Lab Outreach externship
• At least 1 year of previous phlebotomy and specimen processing experience required and/or completed WellStar Lab Outreach externship

Required Minimum Skills

• Requires excellent Customer Service skills
• Must be able to demonstrate use of correct grammatical English
• Requires efficient and accurate computer skills.
• Must be able to work and maintain professional demeanor under stressful conditions
• Requires efficient multi-tasking and organizational skills
• Must be able to gracefully maintain composure in difficult situations
• Additionally, must have reliable transportation, a valid Georgia driver’s license and scheduling flexibility

We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community.


Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!