Phlebotomist Coordinator (Memphis/Nashville)

Getlabs enables healthcare organizations to make informed medical decisions remotely by sending nearby medical professionals to patients.
As the nationwide leader for healthcare delivery, we partner with the leading healthcare organizations to collect critical diagnostic information including lab tests, biometrics, vitals, imaging. And our service is open to all via our direct to consumer service for lab appointments. Simply pick a time and place and a Getlabs specialist comes to draw your lab tests.
Our team has raised $23MM from top investors like Emerson Collective, Minderoo Foundation, Byers Capital, Labcorp, Healthworx, Tusk Ventures, Anne Wojcicki (CEO, 23andMe) and Susan Wojcicki (CEO, YouTube). Getlabs’ mission is to save lives by delivering outstanding healthcare anywhere.
Learn more about Getlabs in TechCrunch and how we unlock Telehealth 2.0.
We are currently seeking a full-time Phlebotomist Coordinator in Memphis interested in joining a high-growth stage startup. The mandate of the Phlebotomist Coordinator is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.
The Phlebotomist Coordinator oversees the quality of Memphis's patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. You will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly.
At Getlabs, you will:

• Provide coverage and travel to perform mobile phlebotomy job duties
• Assist in the supervision of a team of mobile phlebotomists with the Operations Manager
• Travel between territories in order to train and grow the territory
• Perform appointment quality checks and employee performance on a regular basis and accurately report all findings
• Provide continuous training to phlebotomy staff as directed
• Complete new hire and annual competency assessments when necessary
• Assist with interviewing and hiring new mobile phlebotomists
• Review daily/weekly schedule with the Operations Manager and making schedule adjustments as needed
• Assist with day-to-day customer service including interactions with customers via inbound calls, outbound calls, emails, and other communication platforms
• Perform all duties of a mobile phlebotomist as needed
• Provide coaching and training to phlebotomists
• Be responsible for timecards and expenses

What we are looking for:

• Previous experience as a mobile phlebotomist; 2 years is required
• At least 2 years of management experience in a leadership position is required
• Phlebotomy certification from an accredited agency is required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT)
• In-depth knowledge of phlebotomy duties, responsibilities and techniques
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal (Google suite a plus)
• A disciplined worker who can work independently or in a team environment
• Reliable transportation and clean driving record
• Competency with Google applications and willingness to embrace new technology
• A proven ability to handle ambiguity in the absence of defined systems and processes

We have great benefits to make your life easier so you can focus on what you're best at:

• Competitive salary
• Valuable stock option plan
• Medical, dental and vision insurance options
• Flexible and unlimited vacation
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic we have decided to require vaccination as a condition of employment for any employee who is in contact with patients.

Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.