Pharmacy Operations Specialist (Local / Remote)

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

An Omnicell Pharmacy Operations Specialist is primarily responsible for being the product expert and has direct involvement with the implementation of the customer purchased Omnicell solutions. They are actively involved in the setup, configuration, testing, and training of Omnicell solutions. The Pharmacy Operations Specialist will also promote Omnicell best practices and clinical workflow discussions.

Responsibilities

• Works independently to train and develop pharmacy services technicians to successfully meet customer financial goals and objectives.
• Works independently with internal and external customers to identify and meet ROI objectives.
• Works closely with implementation manager and technical teams to execute all activities associated with the project plan.
• Promote and optimize client product ownership, satisfaction and clinical integration through adoption of technology and product use procedures.
• Complete special projects, reports and status updates on a regular basis for program management and project team.
• Acts as a subject matter expert and product consultant or Omnicell solutions.
• Educate customer regarding overall workflow for daily operations including production schedules, staffing and documentation.
• Act on opportunities to maximize Omnicell solutions by recommending the incorporation of improvements in product features and functionality.
• Recommend drugs to be added to Omnicell solutions based on data usage, demand, and workflow.
• Develops technical training and documentation for field team training.
• Provides best practice advice and input for customer process discussions.
• Provides customer pre and post-implementation support per project scope to ensure customer success.
• Report implementation activity to the Omnicell project manager.
• Risk escalations to Omnicell implementation manager or Project Deployment Manager.
• Executes required tasks to ensure timely go live and customer satisfaction.
• Comply with reasonable procedures, policies and guidelines established by the customer facility
• Maintaining strong industry and product knowledge

Required Knowledge and Skills

• Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels
• A self-starter who is able to work independently and follow a detailed plan
• Ability to assist with analysis of training needs and to conduct training session
• Must be able to lift up to twenty-five pounds
• Must be able to travel frequently
• Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications

• Professional Certification or Associate degree
• At least 3 years’ experience working in healthcare or in a customer support function

Preferred Knowledge and Skills

• Bachelor degree
• 3 years’ experience implementing and supporting of clinical solutions with healthcare
• Knowledge of IV / Sterile Compounding

Work Conditions

• Field Based position
• 100% Travel Required
• Irregular work hours may be required to meet the needs of the customer
• May be required to stand or sit for long periods of time

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.