Peer Support Specialist - Turning Point Diversion Program

POSITION:
Peer Support Specialist - 2 Positions Available
PROGRAM:
Turning Point Diversion Program
LOCATION:
3636 N. First Street, Suites 112 & 124, Fresno, CA 93726
HIRING MANAGER:
Mitch Collins, Program Director
PHONE:
(559) 476-2166
BASE PAY:
Class 68 ($14.15 - $14.71/hour)
STATUS:
Full-Time, Hourly, Non-Exempt
ACCEPTING APPLICATIONS:
Until Filled
AVAILABLE:
Immediately

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOB SUMMARY

The Peer Support Specialist reports to the Assistant Program Director and serves as a client advocate, provides information and peer support to clients in office outpatient settings, performs a wide range of tasks to assist clients in regaining control over their own lives and over their own recovery process.

ESSENTIAL JOB RESPONSIBILITIES

• Assist with needs of program treatment staff and clients to provide quality services to Severely Mental Ill (SMI) and dual diagnosis program participants.
• Remain in full compliance with regulatory and agency policies and procedures, including ensuring confidentiality of verbal and written client information.
• Be present to meet and greet clients upon arrival to the Program.
• Provide client with transportation support to and from the clinic as needed. Engage clients in conversations focused on their wellness. Provide activities for clients while they wait for service in the lobby.
• Provide client support with reviewing the code of conduct and program policies/procedures. Model and encourage socially appropriate behavior and adherence to program guidelines/procedures.
• Answer the telephone and provide reception support as needed.
• Provide peer support, life/coping skills, and assistance to clients.
• Perform data entry, filing and other general office duties as needed
• Provide supervision and client assistance while in the office setting.
• Attend daily team check-in meetings, bi-weekly team meetings, and bi-weekly one-on-one meetings with the Assistant Program Director.
• Will assist with the planning and organization of special socialization groups and events for clients.
• Work with other team members to achieve client goals and objectives.
• Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of clients.
• Provide timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.
• Follow Turning Point’s attendance/punctuality, paid time off (PTO), meal and rest break period policies and procedures.
• Model professional employee behavior including punctuality and regular attendance. Report to work as scheduled, on time and prepared to begin work upon arrival. Remain at work throughout the entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
• Exercise sound judgment when providing client services, prioritize safety, manage time efficiently to meet deadlines, and respond quickly/effectively in emergencies or pressured situations to support de-escalation/Pro-Act skills.
• Will drive on Agency business which includes the transportation of clients as needed.
• Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.
• Perform other duties as assigned by Program Director, Assistant Program Director, and Supervising Personal Service Coordinator. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ESSENTIAL JOB REQUIREMENTS

• High school diploma or GED.
• Current or former recipient of client services required.
• Demonstrated proficiency in reading and writing.
• Ability to establish trusting relationships with peers. Work effectively with diverse ethnic, cultural, religious, socioeconomic, and professional groups of people.
• Ability to work independently and as a part of a team; strong interpersonal and problem solving skills.
• Computer skills in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to operate within Electronic Medical Records (EMR) system.
• Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
• Ability to pass a criminal background check.
• Ability to pass a pre-employment physical, drug screen, general physical, and TB test.
• Must maintain good relationships with clients, co-workers, government and civic representatives, as well as community members within whom the Agency is transacting business, and relate to them in a professional manner.